Solutions Engineer – Physical Security & Network Systems

Solutions Engineer – Physical Security & Network Systems

Support Tech LLC is a premier provider of nationwide IT field services specifically engineered for multi-site organizations . We bridge the gap between complex infrastructure needs and local execution, offering a scalable workforce that handles everything from emergency repairs to large‑scale technology roll outs.

This is a remote position.

We are seeking a high-caliber, pre-sales focused Senior Solutions Engineer to join our team. In this role, you will partner directly with our Sales and Account Executive teams to own the technical lifecycle of the sale. You will serve as the technical subject matter expert, translating complex client business needs into robust, scalable, and cost-effective physical security and network architecture designs.

The ideal candidate brings an extensive background in scoping, designing, and quoting comprehensive CCTV (Live Video/Event-Based Monitoring), Access Control, Wired/Wireless Networks, and low‑voltage systems across diverse verticals (e.g., Industrial, Logistics, Multi‑Family, Commercial).

Sales Partnership:
Partner with Account Executives in a pre‑sales role to qualify, manage, and successfully close complex technical sales opportunities.

Discovery & Consultation:
Engage directly with prospective clients and stakeholders to analyze requirements, scope technical projects, and align our capabilities with their business goals.

Technical Validation:
Act as the technical authority during presentations, directly answering intricate technical questions and confirming that proposed products perfectly meet client needs.

System Design:
Layout and design comprehensive layouts for CCTV (Video Management Systems), Access Control, and Fire Detection and Alarm Systems (FDAS).

Network Infrastructure:
Design underlying network infrastructures (Wired & Wireless Broadband/Mesh networks) required to support heavy CCTV traffic or expansive Wi‑Fi coverage.

Engineering Deliverables:
Develop highly accurate Bills of Materials (BOMs), cost‑effective technical drawings, hardware specifications, and pricing configurations to deliver tailored customer proposals.

Project Handoff:
Ensure a seamless transition from "Closed‑Won" to execution by creating detailed handoff documentation and leading proper turnover meetings with the Project Management team.

Quality Assurance:
Review and approve completed technical designs and quotes generated by team members to guarantee technical compliance and hardware efficiency.

Mentorship:
Take an active role in onboarding and training newer Solutions Engineers on design standards, pricing models, and hardware compliance.

Security Systems:
Expert-level knowledge of commercial CCTV, Video Management Software (VMS), Live/Event-based monitoring systems, Access Control, and low‑voltage systems (FDAS).

Networking Infrastructure:
Strong command of Computer Networking, Windows Server environments, Cisco systems, and Ubiquiti Wireless Systems (UBWA certification a major plus).

Design Tools:
Proficient in creating technical drawings and layouts utilizing System Surveyor, AutoCAD, Google Sketch Up, or similar drafting and visualization applications.

Experience:

Proven track record in a Solutions Engineer, Technical Pre‑Sales, or Technical Account Management role. Experience moving a project from a pre‑sales design phase through to technical implementation or project management is highly valued.

Financial & Scoping Acumen:
Demonstrated ability to accurately scope project timelines, construct detailed BOMs, and align hardware specifications with aggressive client budgets.

Communication:
Exceptional presentation and interpersonal skills, with the ability to articulate highly technical concepts to non‑technical stakeholders and executive buyers.

Competitive Base Salary + Uncapped Commission/Bonus Structure: Since this role directly impacts the bottom line by qualifying and closing deals with the sales team,…