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Support Engineer II – Remote IT & Onsite Troubleshooting

Remote / Online - Candidates ideally in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listing for: Quanexus is now Skynet Innovations
Remote/Work from Home position
Listed on 2026-06-04
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Layer Cake, now part of Skynet Innovations, seeks a Support Engineer II in Cincinnati, Ohio, to provide intermediate technical support for clients. The role includes phone support, ticketing system management, and on-site assignments, ensuring high service levels and customer satisfaction.

The ideal candidate should have solid troubleshooting skills, strong knowledge of Active Directory, and experience with various ticketing software. Layer Cake offers generous benefits, including unlimited PTO, 401K matching, and comprehensive health insurance.

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