Senior ServiceNow CSM or ITSM Developer DHS Public Trust ( Security Clearance

Position: Senior ServiceNow CSM or ITSM Developer DHS with Public Trust ( with Security Clearance
Description
* We are open to supporting 100% remote work anywhere within the U.S.
* As a Senior Service Now Developer, you play a pivotal role in successfully designing and deploying Service Now solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing Service Now applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

At the senior level, you are expected to work both independently and collaboratively based on project needs. Your responsibilities include:
Solution Discovery & Design:
Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective Service Now solution designs. Technical Implementation:
Collaborate with cross-functional teams to implement Service Now solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. Data Migration:
Support data migration design and activities from legacy systems to Service Now, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial Service Now data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. Integration Management:
Assist architects and senior developers in the integration of Service Now with other systems and applications to create seamless end-to-end processes. Technical Documentation:
Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.

Testing and Quality Assurance:

Conduct thorough testing of Service Now configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. User Training:
Support end-user training to ensure a smooth adoption of the implemented solution. Change Management:
Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. Incident and Problem Resolution:
Troubleshoot and resolve technical issues related to Service Now implementations. Collaborate with support teams to provide timely resolution to incidents and problems. Security and Compliance:
Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. Continuous Learning:
Stay updated on the latest Service Now features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. Mentorship:
Provide technical guidance to Associate Service Now Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice. Collaboration and Communication:
Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status. Basic Qualifications US Citizenship is required (required by the federal government for this position). Must be able to obtain a DHS Public Trust clearance. MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

6+ years of software development experience 2+ years of experience implementing Service Now solutions 1+ years of experience in CSM or ITSM Desired Skills 2+ year experience troubleshooting and resolving technical issues related to Service Now implementations. 1+ years of…