Systems Section Manager

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Office of Information Technology

Department of Health and Human Services Application Development Team

Opening Date: June 01, 2026

Closing Date: June 15, 2026

Grade / Admin Unit: 31 / Supervisory

Job Class Code: 0385
Salary: $80,847.00 - $*/Annually (
* includes a 12.50% recruitment and retention stipend)
Position Number:

Location: Augusta

Telework: Available

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

OVERVIEW:
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (Maine

IT) provides information technology support to over 13,000 employees. Maine

IT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

Maine

IT is seeking an experienced Systems Section Manager who exemplifies Maine

IT's C.A.R.E. values:

• Customer focus - Actively listens and ensures partner needs are understood and met
• Accountability - Demonstrates transparency, ownership, and integrity in all actions
• Responsiveness - Provides timely follow-up and proactive communication
• Empathy - Applies emotional intelligence, respect, and support in all interactions

Hybrid Work Opportunity:
The employee in this position currently has the opportunity to work from home as much as 90% of the time. There is a requirement that the employee be in the office at least once every two weeks and remote work must be performed in a location inside the State of Maine.

ABOUT THE JOB:

This role requires an experienced IT professional who seeks to be an effective technology leader, not a hands-on-technical lead. We seek a candidate who will manage, develop, and encourage their teams to use critical thinking to identify and resolve issues, apply consistency to best practices, and foster an environment of collaboration to address areas that require change.

This position works collaboratively with other leaders to strengthen and modernize business processes by applying strong technical knowledge, public-sector IT governance awareness, and service-focused decision-making. The role emphasizes building effective relationships across agencies, vendors, and Maine

IT by modeling clear communication, ensuring alignment with enterprise standards, and promoting best practices in technology and service delivery. The Systems Section Manager provides guidance and coaching to team leaders who serve as key relationship managers, supporting them in navigating competing priorities, resolving operational issues, and improving the performance and maturity of Maine

IT's application development and operational teams.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge

• Understanding of public-sector IT governance, compliance, procurement rules, and enterprise architecture standards
• Strong familiarity with vendor management practices, contract terms, service level agreements (SLAs), performance monitoring, and escalation procedures
• Knowledge of customer relationship management principles, especially in multi-agency technology environments
• Awareness of cybersecurity, data privacy laws, accessibility standards, and state-level security protocols
• Knowledge of IT service delivery, operational workflows, and software development lifecycle management (SDLC) across complex enterprise systems
• Understanding of organizational change management and cross-agency communication dynamics

Skills

• Skill in guiding team leaders who serve as technical leads and relationship managers, ensuring consistent communication, priority alignment, and stakeholder satisfaction
• Skill in negotiating with vendors and agency partners to balance technical needs, timelines, and contractual obligations
• Skill in conflict resolution, especially in balancing competing priorities between agencies, vendors, and internal IT
• Skill in analyzing operational data, identifying service trends, and translating insights into actionable improvements
• Skill in presenting complex technical issues in clear, plain language to non-technical audiences
• Skill in coordinating collaborative planning sessions, requirements gathering, and multi-stakeholder decision-making

Abilities

• Ability to build and maintain positive, trust-based relationships with vendors, agency program leaders, Maine
  
  IT staff and partners
• Ability to oversee and coach team leaders, developing their maturity in technical leadership, relationship management and issue resolution
• Ability to manage multiple concurrent initiatives, shifting resources as priorities change across agencies
• Ability to anticipate operational risks or service delivery disruptions and implement mitigation strategies
• Ability to ensure alignment of agency needs with enterprise standards,…