Solutions Architect - Boston, Remote

You're the person in the meeting who spots the real problem before anyone else see it. A customer says "our builds are slow" - you ask three precise questions, cut through the noise, and you already know it's a transitive dependency being re-resolved on every run.

You use your sharp knowledge and instinct on solve real impact cases.

At Bitrise our customers aren't solo developers tinkering with side projects. We're talking to mobile engineering teams with 100+ engineers shipping apps to millions of users around the globe. When something breaks in their CI pipeline, it's not a minor inconvenience it's hundreds of blocked engineers. And when something clicks, even just targeted tweaks that slash build times by 25%, the impact ripples across the entire organization.

You don't just react to support customers; you help improve how teams ship. This is the kind of moment that brings deep satisfaction.

As a Solutions Architect you'll live closest to these moments. You're the trusted technical voice our biggest customers turn to when things get gnarly - the one who can drop into a tangled build failure, untangle it, and leave the team better equipped than before. But you're more than a firefighter. You help customers grow on the platform, and you carry the signal from the field back to our Product and Engineering teams, shaping what gets built next.

If you want a platform to do meaningful technical work, develop thought leadership, and influence the direction of mobile Dev Ops, this is where you make that happen.

Compensation: $109,500-$185,000 + 20% variable pay

You are the ideal candidate if you:

• 5+ years experience in software development
• Experience with mobile app development or its processes
• Experience with shell scripting
• You have published an app to the App/Play Store
• Experience setting up CI pipelines
• General knowledge of Dev Ops best practices
• Experience working with cross-functional teams
• A high level of accuracy and attention to detail
• Excellent communication and interpersonal skills
• A proven track record of building and nurturing customer relationships
• A driven, enthusiastic and "can do" attitude coupled with the desire of end-to-end ownership
• Advanced technical skills to confidently discuss customer needs and business goals and a desire for continued learning!
• Fluent written and spoken English
• Excellent problem-solving and communication skills
• A willingness to travel onsite with clients as needed

What would really knock our socks off

• Experience in a Solutions Architect or as a Pre or Post-Sales Engineer role at a technology company
• Track record of public thought leadership
• Start-up or scale-up experience
• Understanding of computer networking

As a Solutions Architect at Bitrise you will

• Be a trusted advisor to Bitrise customers, demonstrating how the company addresses their business requirements
• Remain up-to-date on industry best practices, allowing you to act as a subject matter expert for our customers around mobile development best practices.
• Collaborate with Bitrise product and engineering teams to provide feedback and industry trends to help shape the product roadmap.
• Work with developers from our largest customers to debug complex Mobile Dev Ops issues, with a focus on CI/CD.
• Act as technical escalation point for the global support team.
• Be a thought leader for Bitrise in the marketplace, including attending and speaking at conferences, hosting webinars, writing blog posts.
• Assist the Customer Success Managers to provide technical consultancy during the onboarding of enterprise customers.
• Build deep relationships with technical champions within our customer base to enable them to become company advocates.
• Drive successful business outcomes across our enterprise customers through educating, training, designing and aiding in implementation of their company solution.
• Help shape and execute on our strategies that lead to strong user adoption.

What we offer

• The opportunity to learn about app development by playing a crucial role in the mobile development process for the world's most successful companies
• The security of working in a financially stable, growing company with an ever-expanding global customer base
• A competitive…