Program Manager, AMER Professional Services PMO

** Hungry, Humble, Honest, with Heart.*
* ** The Opportunity*
* Do you excel at managing the transformation of complex customer environments, working to drive business transformation and large-scale migration efforts for enterprise clients? If so, joining our team as a Program Manager for Transformation and Migration means playing a pivotal role in delivering customer outcomes as they migrate to the Nutanix Cloud Platform. You'll have the opportunity to work with cutting edge technology and collaborate with top industry professionals to deliver business changing results via innovative solutions for our clients.

What's unique about the Professional Services team at Nutanix is our commitment to delivering exceptional service and solutions to our clients. We take pride in our ability to understand and address the unique challenges our clients face with their IT infrastructure. With a diverse and talented group of professionals, we work collaboratively to provide innovative strategies and implement cutting-edge technologies. Our team's dedication and expertise have been recognized with the North Face Service Award for 10 consecutive years, highlighting our consistent success in exceeding client expectations.

Joining our team means joining a dynamic and globally recognized organization that values excellence and continuous growth.

The Program Manager is expected to bring program management and technical knowledge of large scale Data Center (DC) modernization, IT transformation, Hybrid cloud, Intra/Inter DC Virtual Machine (VM) migration projects, infrastructure and Operations, and deep functional domain knowledge as well as solid program management skills to work collaboratively with the customer resources and the Nutanix project team to deliver results.

** About the Team*
* You'll be joining our Professional Services Team at Nutanix, a dynamic and collaborative environment where you'll have the opportunity to work alongside a diverse and talented group of professionals spread across the AMER region. The team culture is grounded in excellence and innovation, with every member dedicated to delivering exceptional service and tailored solutions to meet our clients' unique IT infrastructure challenges.

Our track record of success is underscored by receiving the North Face Service Award for ten consecutive years, demonstrating our commitment to exceeding client expectations and driving continuous growth.

You will report to the AMER PMO Program Management Leader. Our work setup is designed to provide flexibility, allowing for a remote working environment, which means you can work from the comfort of your home or any preferred location. However, we do expect the team members to come into the office occasionally, with most roles requiring no set in-office days. In terms of travel, be prepared for up to 30% travel as you engage with clients and participate in projects that may require on-site presence.

This balance of remote work and travel offers a unique opportunity to connect with colleagues and clients while enjoying the flexibility of a modern work environment.

** Your Role*
* + Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality

+ Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements

+ Coordinate and drive sub projects and work streams inclusive of their interdependencies

+ Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams

+ Develop detailed integrated project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration; monitoring and tracking progress with project plans

+ Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques

+ Anticipate and proactively resolve challenges to program budget and timeline

+ Measure program performance using appropriate tools and techniques

+ Manage and track program issues, actions and risks accordingly

+ Communicating progress both internally and externally

+ Managing the relationship with the client and all internal and external stakeholders

+ Utilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward

+ Develop client program status reports and distribute on regular intervals

+ Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurable within system of record

+ Create and maintain comprehensive program documentation

+ Collaborate with project managers worldwide to improve PM efficiency

+ Foster relationships with clients enabling future account sales

+ Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C…