Service Asset & Configuration Manager

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We are seeking a manager to oversee the direction of our IT Asset Management and Configuration Management divisions. This individual will provide high-level strategic oversight, ensuring that we are making continued progress and adhere to existing roadmaps as our posture in these areas matures. The position oversees managers of Hardware Asset Management, Software Asset Management, and Configuration Management. As a leader of these teams, this individual works closely with these managers, as well as other leaders throughout our enterprise, to provide strategic direction, ensure compliance, oversee vendor management, provide reporting, and continuously improve our operations.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO;
Monett, MO;
Birmingham, AL;
Charlotte, NC; or Louisville, KY.

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

* Proactively managing all technology assets throughout their lifecycle.

* Establishing the appropriate governance model to ensure that assets are properly owned and managed throughout the enterprise.

* Ensuring that configuration baselines for all technology types and configuration drift is effectively managed and governed closely through IT Change management.

* Ensuring that the CMDB is accurate and up to date.

* May have some financial responsibilities including project cost estimating, proposal generation, and invoicing.

* Writes and presents business cases as needed for promoting ITSM.

* Prepares presentations on ITSM practices for technical, operational, and management staff.

* Stays abreast of current Service Management trends, capabilities, and methodologies.

* Assists in transformational change through developing and promoting practical ITSM practices.

* Oversees the enhancement of ITSM practices based on business goals, proactive research, collaboration and feedback around the effectiveness and efficiency of processes; teams; tools; and partners.

* Understands the business value needed from ITSM practices and ensure the value is realized by focusing on practical and helpful processes and methodologies.

* Aids in the integration of ITSM practices and ITSM tools and technologies for the execution of practice processes.

* Engages with Practice Managers, Service Owners, Product Teams, and Business Leaders as appropriate.

* Is accountable for KPIs and metrics related to the performance of ITSM practices.

* Creates and manages staffing plans to ensure service levels are maintained.

* May perform other job duties as assigned.

What you'll need to have:

* A minimum of 7 years of experience in IT service management.

* A minimum of 5 years of formal leadership experience, managing a team of direct reports.

* A minimum of 5 years of experience in Service Now platform.

* A minimum of 5 years of experience in IT asset & configuration experience.

What would be nice for you to have:

* ITIL Foundation or Expert certification.

* Knowledge of change management methodology.

* Knowledge of Service Now and other tools used in ITSM environment.

* Knowledge and understanding of how discovery tools work.

* Understanding of compliance and risk mitigation.

* Excellent…