Technical Server Support

As a member of our Technical Server Support team, you will provide technical support for Reynolds POWER Application Servers and related computer equipment, such as electronic document management and customer facing kiosks. Our support is provided 24/7, primarily by telephone, to the customer base and to Reynolds on-site technicians.

This role requires you to develop and maintain a high degree of technical knowledge and ability supporting server hardware, Linux, and proprietary software as well as evaluate new products. You will also have the opportunity to recommend changes to new and existing documentation and products to enhance reliability, and support and repair internal Production servers located in company datacenters as well as QA/Testing servers throughout the company.

This is a fast paced, ever‑changing environment where you will provide insight and recommendations for existing products and create technical documentation.

• Solid troubleshooting ability
• 2 years experience or equivalent technical school degree
• Strong verbal and written communication skills
• Self‑motivated
• Technical documentation skills, a plus

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Hybrid work schedule based on position eligibility; eligible associates may work from home up to two days per week after training
• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and more
• On‑site dining facility offering complimentary breakfast and lunch
• On‑site medical center
• Fitness center
• Wide variety of sports and social leagues and volunteering initiatives

Reynolds and Reynolds is an equal opportunity employer.