Global Customer Account Manager; Strategic Execution

As a Global Customer Account Manager at Quantum Technology Systems, you are more than a relationship lead ; you are a trusted execution partner . Supporting our most significant global data center accounts, you will ensure long-term retention by managing the intersection of account growth and supply chain stability. This role is a feeder into Operations Leadership or Program Management.

• End-to-End Account Governance: Own the execution of supply chain activities for assigned global accounts. Ensure that what is promised in theboard roomis deliveredonthe data center floor.
• Stakeholder Leadership: Lead live coordination calls during overlap hours between the US, EU, and APAC to resolvedeliverybottlenecks or technical exceptions.
• Continuous Improvement: Analyze account-level supply chain data toidentifyrecurring risks. Drive process improvements thatoptimizecost and increase delivery predictability for the client.
• Vendor & 3PL Governance: Support the onboarding and governance of 3PL partners and OEMs, ensuring they meet the stringent performance KPIs required by our top-tier customers.

• Client Management: 3–5years of experience managing global or US-based enterprise accounts with a high-visibility executioncomponent.
• Strategic Decision Support: Ability to translate complex data center supply chain data into actionable insights for senior stakeholders.
• High Ownership Mindset: A track recordof operating with minimal supervision while driving corrective actions across multi-vendor workflows.
• Education: Bachelor’s degree in Business, Supply Chain, Engineering, ora related field.

• Holistic Benefits: Comprehensive health insurance, retirement plans (401k/EPF/Pension), and mental health support.
• Lifestyle Perks: Commuter allowances (where applicable), home-office stipends, and flexible working arrangements.
• Equity: Opportunity for equity participation or performance-based annual bonuses (OTE).
• Professional Growth: Funding for professional certifications (CSCP, PMP, or Technical DC Certifications).