Senior Channel Solutions Consultant

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As part of the Solutions Consulting team, you will support Channel Account Managers by engaging, educating, and enabling Channel Partners and Technology Services Distributors (TSDs) to successfully position and deliver PolyAI solutions.

• Lead discovery sessions, technical reviews, and workshops to understand customer environments, technical requirements, and business objectives.
• Educate and collaborate with Channel Partners and TSDs on PolyAI’s capabilities, value proposition, and ideal customer profile.
• Identify expansion opportunities and new prospects within existing partner install bases.
• Guide partners through requirements gathering and evaluation processes for Conversational AI solutions.

• Deliver training sessions, Lunch & Learns, and structured partner enablement programs.
• Represent PolyAI at conferences and industry events.
• Contribute to blogs, podcasts, and other thought leadership initiatives.
• Craft and present compelling business and technical narratives to prospects and customers.
• Partner closely with Product Management, Engineering, and Research to bring field insights back into product development and innovation.
• Contribute to technical responses for RFPs, RFIs, proposals, and security questionnaires.

Travel to partner sites and conferences as needed (up to 60%).

• Proven experience working within a channel ecosystem, with a strong understanding of channel motion and partner engagement models.
• Ability to evangelize, train, and promote technical solutions across partner and customer audiences.
• 5+ years of experience in a customer‑facing Solutions Consulting, Sales Engineering, or Solutions Architect role.

• Experience with contact center platforms such as Genesys, NICE, Five9, Cisco, Avaya, Amazon Connect, or similar.
• Strong understanding of CX best practices, industry trends, and enterprise customer expectations.
• Knowledge of integration methodologies and technologies (e.g., REST APIs, SOAP).
• Solid understanding of telephony and networking fundamentals, including PSTN, SIP, and RTP.
• High‑level familiarity with privacy, compliance, and security standards such as SOC 2, ISO 27001, GDPR/CPPA, and HIPAA.

• Experience developing proposals and building ROI models.
• Ability to confidently lead conversations around Customer Experience with both business and technical stakeholders.

• Base salary between $155,000 and $185,000, plus commission depending on level and experience.
• Equity participation through the company’s employee share options plan.
• Health benefits:
  
  100% employee coverage (single cost) and 70% coverage for dependents for medical, dental, and vision.
• 401(k) match and annual learning and development allowance.
• Flexible paid time off and 11 designated company holidays.
• Work‑from‑home allowance and office equipment support to enhance remote work experience.
• Company‑funded fertility and family‑forming programmes.

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on business needs, without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.