Tier II IT Support Technician - End-User & Remote Helpdesk
Remote / Online - Candidates ideally in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-06-05
Portland, Multnomah County, Oregon, 97204, USA
Listing for:
PortlandJobs.net, LLC
Remote/Work from Home
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
Technical Support, IT Support, Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
Helpdesk Technician Tier 2 – Managed IT Services, Beaverton, OR
Responsibilities:
- Diagnose and triage computer, software, and network issues to determine priority and resolution path.
- Install, configure, upgrade, and support PC hardware, software, operating systems, and printers.
- Provide technical support to end users via phone, web, and remote support tools.
- Set up new user accounts, email accounts, and mobile/desktop email configurations.
Responsibilities:
- Perform general IT desktop work, using Service Now for ticketing.
- Support hardware and applications.
- Handle minimal network tasks.
Responsibilities:
- Provide full onsite/desk side and remote support to end users for all IT issues and services.
Responsibilities:
- Helpdesk support with 2-3+ years of experience in IT/Warehouse Equipment Support/Troubleshooting.
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