CX Insight & Churn Reduction Lead; Remote
Remote / Online - Candidates ideally in
Fernley, Lyon County, Nevada, 89408, USA
Listed on 2026-06-05
Fernley, Lyon County, Nevada, 89408, USA
Listing for:
Point Broadband
Remote/Work from Home
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Point Broadband is seeking a CX Journey & Insight Lead to serve as a bridge between customer experience and analytics. The successful candidate will analyze churn drivers, develop strategic insights, and communicate findings to senior leadership. Responsibilities include identifying customer pain points, developing churn models, and recommending improvements to enhance customer lifetime value. This remote position requires the candidate to live in an operational state.
Benefit offerings include medical, dental, 401(k) match, and paid time off.
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