AI Solutions Lead - Healthcare CRM; Salesforce US - Remote

AI Solutions Lead – Healthcare CRM (Salesforce)

US – Remote

The AI Solutions Lead is a senior individual contributor responsible for owning and scaling applied AI capabilities across our CRM ecosystem (Salesforce) and operationalizing existing AI platforms after implementation. The role sits at the intersection of platform ownership and growth, ideal for someone who can run what already exists and expand it into new, high‑impact use cases.

• CRM enablement (Salesforce Health Cloud, AI‑assisted workflows, agent and automation capabilities)
• Taking over and operating existing AI platforms (post‑go‑live ownership, tuning, evaluation, adoption, and governance)

• Design and implement AI‑powered workflows within Salesforce (e.g., Health Cloud case processes, service workflows, knowledge and guided support experiences)
• Partner with Salesforce architects/administrators to deliver scalable solutions (flows, automations, data model alignment, adoption plans)
• Identify opportunities to improve efficiency, quality, and customer/agent experience via AI‑assisted case management and intelligent routing
• Own AI & agent platform operations post‑implementation (configure, tune, scale agents and workflows; define quality standards and human‑in‑the‑loop review; monitor usage to surface gaps or new use‑case opportunities; collaborate with data and analytics teams to integrate insights into reporting and dashboards)
• Translate AI capability into measurable business outcomes (identify, size, and prioritize use cases with clear success metrics; ensure solutions are production‑ready; drive adoption by creating repeatable patterns such as prompt libraries and reusable workflows)
• Ensure responsible and governed AI use (maintain visibility across the organization; coordinate with IT/Security/Compliance; establish guardrails for sensitive data handling and human‑review; support ongoing model/tool evaluation)

Required:

• Practical understanding of LLMs and AI limitations (prompting, evaluation, failure modes, human‑in‑the‑loop design)
• Strong communication skills with both technical and non‑technical stakeholders; strong documentation habits
• High ownership mindset and ability to self‑manage delivery in a remote environment

Preferred:

• Experience in healthcare‑adjacent or similarly regulated environments (Finance, DOD, Law)
• Familiarity with AI evaluation approaches, QA frameworks, and monitoring for drift/quality
• Experience integrating AI outputs into analytics/reporting ecosystems (dashboards, operational reporting)
• Strong Salesforce experience (admin/consultant/solution delivery background) and ability to partner with Salesforce technical teams
• Experience inheriting/operating platforms post‑implementation and improving maturity over time
• Strong Azure, AWS, Python, and SQL experience

• BA or MA in Computer Science, Data Science, Machine Learning, Information Systems, or equivalent combination of education and experience.
• 3+ years of relevant professional experience; applied AI experience may be lighter if Salesforce and enterprise delivery experience are strong.
• Preferred certifications:
  Salesforce Administrator, Salesforce Platform App Builder, AI/automation certifications or training.

• Remote‑forward organization; work at a desk with computer; occasional lifting up to 15 pounds; flexible working hours to support activities across EST to PST zones.

PRO‑spectus is an Equal Opportunity / Affermative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.

The annual range for this position is $145,000 – $175,000, based on experience and qualifications. Beyond competitive pay, we offer a comprehensive benefits package including medical, dental, and vision plans; life and disability insurance; tax‑advantaged savings accounts; employee assistance program; home office benefits; employee ownership program; paid time off, holidays, bereavement leave, and a 401(k) retirement plan with employer matching. A performance‑based bonus opportunity may also be available.