Advisory Services Sr Consultant - Epic MyChart - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us to start Caring. Connecting. Growing together.

Optum's EHR Services represents one of the fastest growing practices within Optum Insight's Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you'll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment.

Solid candidates for this role will be able to demonstrate self‑motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Provide subject matter expertise in Epic MyChart, including system design, building, testing, and implementation
• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
• Lead multiple small to medium‑scale Epic upgrade initiatives and workflow enhancements through all project phases
• Lead design and validation sessions, ensuring thorough documentation, follow‑up, and issue escalation
• Maintain system documentation, including design specifications and build records
• Monitor production applications and respond to incidents, including participation in 24/7 on‑call support as needed
• Execute all phases of testing, including unit, system, and integrated testing for Epic Care Ambulatory workflows
• Analyze workflows, data collection, reporting needs, and technical issues to support solution development
• Collaborate with training teams to develop and maintain application‑specific training materials
• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
• Ensure compliance with organizational standards for system configuration and change control
• Build and maintain solid relationships with end users, stakeholders, and business partners
• Facilitate communication across teams from requirements gathering through implementation
• Troubleshoot and resolve application issues, escalating complex problems as appropriate
• Maintain deep knowledge of Epic functionality and operational workflows

• Time Management & Prioritization. Demonstrates exceptional time management, organizational, and prioritization skills, with a proven ability to manage multiple concurrent responsibilities in fast‑paced, dynamic environments
• Epic EMR Expertise. Possesses in‑depth knowledge of Epic systems, including comprehensive experience across the full implementation life cycle of Epic's suite of applications
• Collaborative Leadership. Exhibits a consultative and collaborative leadership style, with a solid track record of aligning cross‑functional teams and driving results through shared goals and strategic execution
• Relationship Building & Team Motivation. Effectively cultivates and maintains solid internal relationships, inspiring and motivating team members through consultative engagement and influential communication
• Strategic Influence & Cross‑Functional Collaboration.…