Remote Hands Technician - Data Center Support

What you’ll do

Perform Remote Hands services tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:

• Equipment Rack and Stack
• Cable, terminate, and dress fiber or copper network cabling
• Assist customers with the diagnosis of hardware and software issues on their equipment
• Power cycling of customer equipment
• Blade/Card, Memory, Hard Drive, and Transceiver installation or removal
• Testing and troubleshooting of copper and fiber optic circuits
• Assist with migrations of equipment, power, or networking devices
• Shipping and Receiving of packages
• Receive, install and test customer and internal cross connects of copper and fiber optic interconnections
• Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
• Provide timely customer and internal updates using a computer based ticketing system
• Assist with the documentation and inventory verification/counts
• Adherence to Standard Operating Procedures

Maintain overall Data Center cleanliness and appearance

• 1+ years of experience in Telecommunications or IT related field
• Basic understanding of telecom structured cabling standards
• Understanding of network device deployment
• Ability to communicate written and verbally
• Provide rotational on‑call coverage
• Knowledge of Telcordia installation standards
• General knowledge of AC/DC electrical theory
• Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
• Knowledge of inventory control
• Effective organizational skills and attention to detail
• Strong analytical skills
• Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.