REMOTE - Digital Product Manager - R9169

Job Summary:

The Digital Product Manager I is responsible for managing digital product(s) from the planning phase through deliverables coordination, execution, communication, and results tracking.

Essential Functions:

• Manage growth and optimization of digital products aimed at driving awareness, engagement, adoption and product maturity based on product goals
• Develop and Manage digital asset budget
  - Manage to budget with internal partners and contract services or agencies
• Influence, inform, and engage cross functional teams
• Provide guidance and strategy across digital products, programs and projects
• Partner with stakeholders to develop/maintain a backlog for digital initiatives which align with business goals and digital road map(a)
• Work with Supervisor to manage to digital asset budget
• Effectively and actively communicate successes, challenges, timelines and project needs
• Manage digital calendar/priorities for digital products and initiatives.
• Manage daily activities with external agencies and IT partners.
• Ensure all digital content has approvals from required stakeholders.
• Provide direction of digital strategy goals, customer experience, digital quality, and product analytics.
• Lead product management of digital asset or service representing the digital team in daily IT Agile meetings and/or similar activities from IT vendors
• Work with business partners throughout the organization to understand their goals and be able to translate that into work
• Prioritize, assign and balance work within Agile TFS boards with Scrum, SA and Tech leads acting as Product Owner of digital asset
• Lead through ambiguity. Employ Lean Management and Design Thinking principles to guide teams through challenges and solutions.
• Help develop product roadmaps and long-term vision for where digital is going. Define and deliver amazing customer experiences.
• Stay on top of emerging digital trends and capabilities.
• Own the customer experience for digital product introducing new capabilities to improve those everyday customer moments
• Utilize data and technology to elevate the customer experience
• Ensures digital product meets all regulatory and compliance
• Evaluate, validate, and communicate the business proposition associated with digital initiatives and digital products.
• Initiate and lead new IoT or digital innovation projects
• Perform any other job duties as requested

Education and Experience:

• Bachelor's Degree in Marketing, Computer Science, Human Factors, IT, Communications or related field or equivalent years of relevant work experience is required
• Minimum of five (5) years of professional experience in digital projects is required
• Experience translating business requirements into user experience applications in support of technical specifications is required
• Project planning/project management experience is required; experience leading teams and large scale projects is preferred
• Digital product owner experience is preferred
• HMO or Healthcare industry experience is preferred
• Experience in Agile scrum ceremonies-story writing, sprint planning, daily standups and retrospectives is preferred

Competencies, Knowledge and

Skills:

• Experience with desktop and mobile web, android and iOS apps, design, digital quality assurance, digital strategy, user research, prototype and analytic development
• Utilizes design thinking principles and methods
• Knowledge and experience with project management tools and content management software (i.e. TFS, Word Press)
• Knowledge and experience in digital product development
• Knowledge and experience of code languages (HTML, CSS, .NET, C#, Swift, etc.) and back-end infrastructure (web services, API or database development) a plus
• UX, UI and Human Factor experience
• Hands-on experience UAT testing digital products
• Troubleshooting and problem solving capabilities
• Solid project planning and management capabilities
• Process and/or workflow planning and design skills
• Information Architecture and Taxonomy familiarity
• Strong knowledge of best practices relative to mobile application and web development
• Proficient in Word, PowerPoint or Keynote, and Excel
• Experience with Google Analytics, Firebase or equivalent a plus
• Excellent oral and written communication
• Eff…