Centralized Services Engineer; International International

International

Job Description:

The Centralized Services Engineer plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client‑facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The successful candidate will act as a critical escalation point for the internal helpdesk team while driving innovation through scripting, automation, and tool integrations.

Additionally, this role includes responsibilities related to backup infrastructure architecture, deployment, verification, and remediation escalation, specifically utilizing Veeam as the backup solution.

Job Responsibilities:

Escalation and Support

• Serve as the escalation point for complex issues unresolved by the internal helpdesk team.
• Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity.

Onboarding and Offboarding

• Oversee internal user onboarding and offboarding processes to ensure a seamless experience.
• Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned.

Infrastructure Architecture and Maintenance

• Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments.
• Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery.

Backup Management

• Design, deploy, and maintain Veeam backup solutions for internal and client environments.
• Perform regular backup verification with Veeam to ensure integrity and recoverability of data.
• Escalate and remediate backup failures, ensuring minimal downtime and data loss.
• Optimize Veeam backup policies and strategies for efficiency, compliance, and security.

RMM (Remote Monitoring and Management)

• Maintain and troubleshoot the Connect Wise Automate platform.
• Develop and optimize RMM scripts and automation workflows to improve efficiency and reduce manual tasks.
• Maintain and troubleshoot Addigy and Intune platforms.
• Create and manage MDM scripting and automation solutions to streamline mobile device management.

PSA (Professional Services Automation)

• Maintain and troubleshoot Connect Wise Manage to ensure smooth operation of service delivery workflows.

Tool Integration and Management

• Conduct proof‑of‑concept evaluations for new MSP tools.
• Integrate tools within the MSP environment to enhance operational efficiency.

Patching Management

• Architect and maintain Windows and third‑party patching processes to ensure compliance and security.

Documentation

• Create and maintain comprehensive documentation for infrastructure, tools, and processes.
• Document Veeam backup configurations, verification processes, and remediation procedures.

Job Qualifications:

Education and Experience

• Networking certifications advantageous
• 3+ years of experience in a similar role within an MSP environment

Technical Skills

• Expertise in Windows Server, Azure infrastructure, and cloud technologies.
• Proficiency with RMM tools (Connect Wise Automate) and PSA platforms (Connect Wise Manage).
• Strong scripting skills in Power Shell or similar languages.
• Experience with MDM platforms (Addigy, Intune).
• Familiarity with MSP tools and their integrations.
• Experience with database platforms (MSSQL, MySQL).
• Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam.
• Experience with Veeam backup solutions and troubleshooting backup failures.

Soft Skills

• Strong problem‑solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Detail‑oriented with a focus on process improvement.
• Skilled in documentation.

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet:
  Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio…