Remote Senior Solution Lead — Warehouse Automation
Waukegan, Lake County, Illinois, 60079, USA
Listed on 2026-06-06
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IT/Tech
Systems Engineer, IT Project Manager, Cloud Computing, Technical Support
Company: Grey Orange
Department: Global Delivery & Operations
Location: United States (Remote)
Experience: 12–15 Years
About Grey Orange
Grey Orange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, Grey Orange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia.
Our Solutions
The Grey Matter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), Grey Matter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.
In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.
Job Summary
The Associate Director – Solution Implementation Lead is responsible for leading large-scale, enterprise warehouse automation solution implementation across the United States. Owns end-to-end solution execution from design validation through Go-Live and stabilization, ensuring seamless integration between Grey Orange AI software, robotic systems and customer enterprise systems (WMS/ERP). The position combines strategic delivery leadership, technical oversight, and internal and external executive stakeholder management.
Key Responsibilities
Program & Delivery Leadership
- Oversee all stages of the implementation cycle, from post-SW delivery, rollout to final system go-live, ensuring that automation systems meet customer needs, expectations, and business goals.
- Drive execution across Solution Architects, Implementation Engineers, PMO, and customer teams.
- Ensure alignment to scope, schedule, budget, and quality objectives.
- Provide executive-level reporting and risk mitigation strategies.
Solution & Technical Oversight
- Oversee integration between Grey Matter, robotic agents, WMS/WES/WCS, and other enterprise systems.
- Understands and governs FSD/ISD reviews with solution architects, product and Engineering, integration teams, solution engineering and other necessary teams ensuring solution design intent translates into operational excellence for the customer.
- Lead SIT, UAT, performance testing, and cutover strategy for high-volume fulfillment centers.
- During each stage of the customer facing testing, leads and plans the day with the customer on the scope and testing methodology.
- Should have understanding of the description of operations and accordingly plans the testing phase with the customer.
- Should have the capacity and understanding to run KPI dashboards, inventory reports, tally data sets, payloads at integration layer, message and notification exchanges.
- Drive resolution of complex cross-functional technical escalations.
Go-Live & Operational Excellence
- Lead Go-Live command center and hypercare phases ensuring throughput and KPI stabilization.
- Monitor system performance including UPH, latency, robot utilization, and peak readiness.
- Ensure smooth transition to customer success and long-term support teams.
- Maintains, tracks, and drives to closure issue tracker of customer with GO cross functional times.
- Ability to drive operations, automation engineering, product managers for end to end testing and final acceptance test.
- Identify potential risks or blockers in the post-UAT phase and develop proactive mitigation strategies. Ensure that all risks (technical, operational, or customer-related) are addressed quickly and effectively, minimizing impact on…
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