Senior Digital Product Design Accessibility Program Manager

Job Overview

This person will be within our Design group, within our Digital Business, within Information Technology, so your skills and experience will benefit our digital product team, plus you will have the opportunity to support A.I. and Analytics, Plans and Networks, Marketing, and other initiatives.

In this position you will first understand the needs of the people we serve, and our objectives to inform design of experiences that are accessible by all, building trust with health care consumers, patients, providers and clinicians, and others. This role is key for advancing our mission of making health care easier, for everyone, so life can be better. You will have varied, interesting work, ranging from standardizing, and establishing practices and standards to enable Design for Accessibility, to working alongside designers to ideate and test custom digital experiences and configured platforms.

You will also wield A.I. during your work to not just accelerate, but amplify creativity, inclusion, and clarity of our products.

Hybrid schedule:
Monday – Friday 8am – 4pm Arizona Time. Remote working available for employees residing in any of the following states: AL, AK, AR, AZ, CA, CO, FL, GA, IA, , IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY.

This position works with teams that create innovative and intuitive health solutions, working directly with Digital Business leadership, digital product managers and other stakeholders to connect emotionally, build trust and develop lasting relationships with our patients. Focuses on understanding and clearly communicating needs of the people we serve and providing rationale to inform accessibility priorities using qualitative and quantitative insights. This role is the voice of Banner patients, providers and others.

Leads Accessibility efforts for digital scope in partnership with team members in Marketing, Innovation and Product teams. Establishes and refines effective, repeatable Accessibility processes and trains teammates to facilitate and contribute to Accessibility, thereby multiplying value. Ultimately, this role enables design of experiences that makes health care easier, informed by data, and accessible by all.

• Provides Accessibility expertise to support Scrum teams across Agile and Scrum processes, including up front advisement during discovery and design and during Quality Assurance (QA) reviews.
• Participates in design critiques to receive and give feedback focusing on improving Accessibility.
• Develops and applies digital design and usability processes to investigate technical accessibility considerations and issues.
• Supports product teams in the remediation of Accessibility issues through analysis of digital products, including tactile methods, visual graphics, web, multimedia, voice response and conversational interaction.
• Tests and analyzes design for Accessibility compliance, reports on findings and develops remediation solutions when necessary.
• Practices and defines Accessibility methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring Designers, Product Managers, Developers and other stakeholders to multiply our ability to inform accessible design with data.
• Promotes Accessibility within the organization, advocating for “accessible by all” proactive mindset, methods and research.
• Works within cross-functional team to understand expectations, priorities and necessary deliverables and ensures alignment of the implementation of Accessibility standards across various products and platforms.
• Coordinates selection of subscriptions and manages vendor relationships and contracts to ensure team members have tools they need to engage research.

• Must possess relevant knowledge as normally obtained through the completion of a Bachelor’s degree in a pertinent field, or an equivalent level of experience and education.
• Must have 4 or more years of related work experience with at least two years of direct or matrixed team member leadership experience.
• Must have deep experience in Web Content Accessibility…