Vendor And Quality Operations Support

Description

The Vendor & Quality Operations Support role is responsible for supporting localization vendor performance and quality workflows across global content operations. This position focuses on tracking vendor delivery performance, analyzing quality metrics, and maintaining operational processes that ensure consistent, high-quality localization outcomes.

This role is highly data-driven, with a strong emphasis on dashboard monitoring, KPI tracking, reporting, and operational support. You will work closely with internal globalization teams and external vendors (linguists) to maintain quality standards and ensure efficient workflow execution.

Key Responsibilities

+ Track, analyze, and report on localization vendor performance, including quality metrics, KPIs, and delivery outputs

+ Monitor vendor quality data (linguistic and operational) and identify trends, risks, and improvement opportunities

+ Support quality assurance processes, including audits, scorecards, and vendor evaluations

+ Maintain and update documentation related to localization workflows, quality frameworks, and operational processes

+ Assist with vendor coordination activities, including onboarding, offboarding, and capacity tracking

+ Provide support for localization tools, including troubleshooting and responding to vendor and internal inquiries

+ Participate in and execute User Acceptance Testing (UAT) for internal tools and workflow improvements

+ Prepare dashboards, reports, and summaries for internal stakeholders to support data-driven decisions

+ Coordinate administrative tasks, including scheduling meetings, maintaining tracking systems, and supporting project-related documentation

+ Collaborate with global teams, including regular interaction with APAC-based stakeholders

Qualifications

+ 3-8+ years of experience in localization, globalization, or language operations environments

+ Experience working with vendor coordination, vendor performance tracking, or vendor operations

+ Strong understanding of localization quality processes, including QA or LQA methodologies

+ Proven experience tracking KPIs, analyzing metrics, and working within dashboards or reporting tools

+ Strong analytical and detail-oriented mindset with the ability to interpret data and identify trends

+ Experience supporting operational workflows, documentation, and process improvement initiatives

+ Familiarity with UAT, tool testing, or internal system validation

+ Comfortable working in a highly structured, repetitive, data-focused role

+ Strong communication skills and ability to collaborate across global teams

+ Flexibility to work adjusted hours to support APAC time zone overlap (3x per week)

Additional Requirements

Must be willing to work adjusted hours to overlap with APAC teams (early mornings or late evenings) approximately three days per week.

Job Type & Location

This is a Contract position based out of Cupertino, CA (100% Remote).

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision

- Critical Illness, Accident, and Hospital coverage

- 401(k) Retirement Plan

- Life Insurance (Voluntary Life & AD&D)

- Short and long-term disability

- Health Spending Account (HSA)

- Transportation benefits

- Employee Assistance Program

- Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Cupertino, CA.

Pay and Benefits

The pay range for this position is $40.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jun 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group…