ServiceNow Developer

Department Overview

UVA Information Technology Services (ITS) does more than support the UVA community - we empower and move it forward. With every partnership and every solution, we are shaping a culture and ecosystem where learning and discovery thrive.

The University of Virginia Information Technology Services is seeking a skilled Service Now Developer to join our collaborative and innovative IT team. This role is ideal for a mid-level developer who enjoys building scalable platform solutions, partnering with business analysts and stakeholders, and translating business needs into effective, sustainable technical outcomes.

Position Summary

The Service Now Developer plays a key role in enhancing and maintaining UVA's enterprise IT service management capabilities. This position is responsible for developing, configuring, and supporting scalable Service Now solutions that align with organizational needs and Service Now best practices.

The ideal candidate will have a minimum of three years of experience in JavaScript development and hands-on experience administering and developing within the Service Now platform. This role requires strong collaboration skills, technical troubleshooting expertise, and the ability to translate business requirements into sustainable technical solutions.

Responsibilities

* Develop, configure, and customize the Service Now platform to support business and operational requirements while maintaining efficient upgrade paths and following Service Now best practices

* Create and maintain Service Now workflows, Flow Designer automations, UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes, ACLs, and Service Catalog Request Items

* Develop and support integrations between Service Now and third-party systems using REST APIs, Integration Hub, and MID Server technologies

* Troubleshoot and resolve complex platform, integration, and application issues while documenting solutions and operational procedures

* Test, validate, and promote Service Now enhancements in accordance with SDLC and change management best practices

* Participate in Agile ceremonies including backlog refinement, sprint planning, estimation, peer review, and retrospectives

* Collaborate with team members and stakeholders to translate business requirements into sustainable technical solutions

* Participate in a shared on-call rotation supporting critical platform and integration issues approximately one week per month

* Maintain awareness of evolving Service Now platform capabilities, architecture standards, security best practices, and development patterns

* Participate in ongoing training and professional development opportunities to expand platform expertise and technical capabilities

Minimum Qualifications

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.

Experience:

* Minimum of three years of professional experience in JavaScript development or a similar programming language

* Hands-on experience administering and developing within the Service Now platform

* Experience designing and developing Service Now applications, workflows, scripts, and user interfaces

* Strong troubleshooting and analytical problem-solving skills with the ability to resolve complex technical issues

* Experience managing multiple priorities and work streams in a fast-paced environment

* Demonstrated ability to communicate effectively with internal and cross-functional stakeholders

* Ability to work independently and collaboratively depending on project needs

Licensure/Certification :

* Certified Service Now Administrator (CSA) certification required

Preferred Qualifications

Education:

Advanced degree in Computer Science, Information Technology, or related field preferred.

Experience:

* Experience with ITSM, Service Catalog, Flow Designer, Employee Center (ESC), CMDB, Integration Hub, Service Portal, Now Experience Framework/UI Builder, and Automated Test Framework (ATF)

* Experience developing and troubleshooting REST API integrations

* Agile development experience

Licensure/Certification :

* Certified Application Developer (CAD) certification preferred

* ITIL Foundation certification preferred

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Salary Range

The anticipated hiring range for this position is commensurate with experience and qualifications.

Position Type & Work Location

This is a full-time, benefited position. This position qualifies for full remote work.

This position is exempt under the Fair Labor Standards Act (FLSA).

Visa sponsorship is not available for this position.

About UVA and the Community

The University of Virginia is consistently ranked among the top public universities in the nation and is widely recognized for its academic excellence, research innovation, and strong sense of community. Located in…