Senior Engagement Manager, AI Solutions Delivery

Company Overview

Workday is a Fortune 500 enterprise and a leading AI platform for managing people, money, and agents. We build solutions that enable teams to reach their potential and focus on what matters most. Our culture is rooted in integrity, empathy, and shared enthusiasm, and we are committed to creating a space where everyone belongs.

The AI Services team is at the forefront of Workday’s strategy. We build and deliver AI‑powered solutions that drive customer value and business growth, collaborating closely with engineering, product, and sales teams to ensure successful adoption of AI technologies.

You will be a Senior Engagement Manager responsible for leading the deployment of AI solutions across Workday’s portfolio, including Hired Score, Evisort, Paradox, and other AI‑enabled capabilities. You will apply and continuously evolve the Workday AI Delivery Framework, ensuring customers achieve measurable value through safe, scalable, and ethical AI adoption.

• Lead one or more AI solution deployments concurrently, including Workday AI products and acquired solutions.
• Own end‑to‑end delivery execution, ensuring on‑time, on‑budget, and high‑quality implementations aligned to the AI Delivery Framework.
• Partner with Consulting, Product, and Customer AI teams to triage and resolve issues related to model performance, data quality, and AI governance.
• Present at Executive Steering Committees, providing transparency on AI risks, model outcomes, and adoption progress.
• Support pre‑sales activities as requested, helping shape delivery approaches and Statements of Work for AI‑enabled opportunities.
• Coach and mentor Workday and partner resources in AI deployment practices, data literacy, and model lifecycle management.
• Contribute to the ongoing evolution of the Workday AI Delivery Framework by bringing field learnings to refine methodology, tools, and best practices.
• Facilitate the transition from deployment to steady‑state operations, ensuring a seamless handoff to the CSM and Workday Support teams.

• 8+ years’ experience leading complex solution implementations with demonstrable AI‑enabled or data‑centric transformation initiatives.
• 3+ years’ experience managing Workday deployments.
• 6+ years proven ability to manage cross‑functional SaaS delivery spanning Product and Implementation teams with measurable program governance and risk management skills.
• 6+ years engaging with executive stakeholders to translate technical outcomes into business value, building trust and driving clarity across diverse stakeholder groups.
• 6+ years developing teams and mentoring others, leading through ambiguity with prior consulting experience in complex product organizations.

• Project Management Certification.
• Understanding of AI and ML concepts – data quality, model training/inference, bias monitoring, and ethical AI principles.
• Passion for shaping the future of responsible, human‑centered AI adoption within enterprise delivery.
• Global complex deployment experience.
• ACP or SCRUM Master certification a plus.
• Ability to support global customers across multiple time zones.
• Excellent communication and negotiation skills.
• Willingness and ability to travel internationally as required.

Primary

Location:

USA, NY, Home Office – NY Metro Tri‑State
Primary Location Base Pay Range: $138,200 – $207,200 USD
Additional US Location(s) Base Pay Range: $116,600 – $207,200 USD
If performed in Colorado, the pay range for this job is $122,800 – $184,200 USD
Each candidate’s compensation offer will be based on multiple factors including geography, experience, skills, job duties, and business need. Workday may offer a bonus plan, commission, or stock grants as part of the total compensation package.

With Flex Work, we combine in‑person time and remote work to deepen connections, maintain a strong community, and enable teams to do their best work. We do not set a required number of in‑office days each week; instead, we simply expect employees to spend at least half (50%) of their time each quarter in the office or in the field, in line with their role’s needs.

Workday is an Equal Opportunity Employer to all people regardless of age, ancestry, color, disability, ethnicity, family/parental status, gender identity, gender expression, genetic information, immigration status, marital status, national origin, physical or mental ability, race, religious or philosophical belief, sexual orientation, veteran status, or any other protected characteristic. Workday considers qualified applicants with arrest and conviction records in compliance with applicable Fair Chance law.

If you require assistance or accommodation at any point, please email