Account Manager for Microsoft Dynamics practice

About Ciellos

Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse. We are a Solutions Designated Partner in AI Business Solutions and a certified Microsoft ISV Development Center. Our expertise covers a broad range of Microsoft technologies, such as Microsoft Dynamics 365 Business Central, Finance and Supply Chain Management and Customer Engagement, in addition to Power Platform, Azure, AI, Copilot and more. Ciellos has a proven partner‑centric business model that supports technical excellence, global project delivery, and repeatable methodology.

With over 25 years of working with Microsoft partners and technologies, Ciellos supports the mission of excellence within its mission:
Everything Microsoft Dynamics.

We are seeking a results‑driven and customer‑focused Account Manager to join the Ciellos team on a permanent, full‑time basis. As an Account Manager, you will be responsible for cultivating and maintaining strong relationships with our customers, understanding their business objectives, and ensuring the successful delivery of our services.

• Work closely with customers to understand their technology needs
• Conduct regular strategic account reviews
• Develop and implement account plans that support customers' business objectives
• Identify opportunities for upselling and cross‑selling our services
• Build and nurture strong, long‑lasting relationships with key customer stakeholders
• Understand customers' business goals and challenges to provide strategic guidance
• Conduct regular cadence with key customer stakeholders
• Proactively address and resolve customer concerns, ensuring a high level of satisfaction
• Escalate issues to the appropriate teams and facilitate prompt resolution
• Support the Accounts Receivable team in payment collection, when necessary
• Serve as the main point of contact between customers and internal team members for commercial topics (e.g., contracting, pricing)
• Collaborate with internal teams to understand and manage contract statuses (e.g., duration, budget)
• Guide the contract renewal process for existing SOWs
• Create new proposals/SOWs for expansion opportunities
  
  Minimum Requirements
  • Bachelor's degree in business, marketing, or a related field
  • Proven experience as an Account Manager in the IT industry
  • Strong understanding of Microsoft Dynamics ERP products and services
  • Excellent communication and interpersonal skills
  • Ability to manage multiple customers simultaneously
  • Demonstrated success in meeting and exceeding sales targets
  Preferred Qualifications
  • Experience working with Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management, or Customer Engagement
  • Prior experience in a consulting or technology services company
  • Familiarity with Microsoft ISV and AIM partner programs
  • Experience managing complex contracts, proposals, and SOWs
  • Strong CRM and pipeline management skills
  Location

  This position is open to candidates who are authorized to work in the US without the need for sponsorship.

  Compensation

  Compensation is competitive and based on experience and location.

  Benefits and Perks
  • Flexible work environment:
    Enjoy flexible hours and remote work options.
  • Generous time off:
    Take advantage of 4 weeks of annual paid time off and 11 national holidays.
  • Comprehensive health insurance:
    Benefit from flexible usage options and reimbursements within your annual allowance.
  • Professional growth:
    Receive mentoring and training from Microsoft Dynamics experts, plus reimbursement for Microsoft certifications.
  • Referral bonuses:
    Earn bonuses for successful candidate referrals after they pass the probationary period.
  • Social fun:
    Participate in fun online events and office gatherings at our core Ciellos locations.
  Visa Status

  We are not able to sponsor visas or take over sponsorship at this time.

  Recruitment Notice

  We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

  By choosing to apply you agree to your Personal Data gathering and processing. When you apply for a job at Ciellos, Ciellos will collect and use personal data about you during the recruiting and hiring process.