Information Technology Spec - User Service Specialist

Position: Information Technology Spec 1 - User Service Specialist
## Information Technology Spec 1 - User Service Specialist Apply locations:
Bloomington time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 15, 2026 (10 days left to apply) job requisition :
JR##
**** All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
*****
* Working Title:

** Information Technology Spec 1 - User Service Specialist
** Institution:
** Normandale Community College
** Classification

Title:

** Information Technology Spec 1
** Bargaining Unit / Union:
** 214:
Minnesota Association of Professional Employees
** City:
** Bloomington
* * FLSA:
** Non Job Exempt
** Full Time / Part Time:
** Full time
** Employment Condition:
** Classified - Unlimited
** Salary Range:**$25.54 - $38.34
*** We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong.
*** We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.

Classification:
Information Technology Spec 1
Unlimited, Full-time                          7:30 AM to 7:00 PM  (Monday – Friday) A flexible work schedule may be approved with up to two days remote work per week (if applicable)
Salary Range:
Hourly from $25.54 to $38.34;
Annually from $53,328 to $80,054
* Salary placement is dependent on education and experience
*** The vacancy is posted on-line from Wednesday Thursday June 4 – Sunday June 14 at 11:59pm
**** THE POSITION AND THE DEPARTMENT
** The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies.

This entry-level position is responsible for providing day-to-day, Level 1 support of IT-managed technology systems, resources, and tools. Technicians provide reliable and efficient technical support to students, faculty, and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel. Technicians follow established IT support procedures, focusing on customer service and quality assurance.

This position will actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.
** YOUR QUALIFICATIONS
**** Minimum:
*** Basic working knowledge of Information Technology including computers, operating systems, hardware, software, business applications, audiovisual equipment, file-sharing systems, servers, networks, and unified communications. Familiarity with Microsoft 365 and Windows.
* Communicate technical information in simple written and verbal instructions to non-technical staff/users.
* Ability to work with customers who have varying technical knowledge and skills in a friendly, professional manner.
* Ability to utilize email, phone, instant messaging, and conferencing tools to communicate with customers.
* Must be able to interpret information, analyze data, and think in a logical and deliberative manner.
** Preferred:
*** Experience working in Information Technology, customer service and support, or a related professional activity.
* Previous employment at a college or university.
* Previous experience providing customer service.
* Previous experience with service management or customer relationship systems.
* Associate degree in Information Technology, Computer Information Systems, or Computer Science.
* Completion of CompTIA, ITIL Foundations, and other computer or service management-related certifications.
** WHY NORMANDALE
** Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees…