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Senior Customer Support Engineer – Remote, -Impact Tech
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-06-06
Austin, Travis County, Texas, 78716, USA
Listing for:
Files
Full Time, Remote/Work from Home
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Files is seeking a full-time Customer Support Engineer to work remotely or in-office in Austin, TX. This role is vital for resolving complex technical issues, supporting customers through various channels, and providing actionable feedback to product development. Candidates should have strong technical troubleshooting skills and excel in clear communication with customers, fostering strong relationships while ensuring efficient issue resolution. The role offers great growth potential with pathways into management and product teams.
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Position Requirements
10+ Years
work experience
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