Field Technician MSP

• Compensation: USD 55,000 - USD 650,000 - yearly

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Field Technician – Managed Services Provider

Brooklyn, NY

We are seeking a client-facing Field Technician to support a growing Managed Services Provider serving businesses throughout Brooklyn and the surrounding area. This role is ideal for someone who enjoys solving technical problems, working directly with end users, and building strong relationships with clients.

This is a work-from-home position when not on client sites, with onsite client visits expected approximately three days per week. The right person will be comfortable walking into different business environments, communicating clearly with non-technical users, and representing the company in a professional, helpful, and approachable way.

Provide onsite and remote technical support for MSP clients

Troubleshoot desktops, laptops, printers, mobile devices, networking issues, Microsoft 365, and common business applications

Visit client sites throughout Brooklyn and nearby areas as needed

Deliver excellent customer service while resolving technical issues efficiently

Communicate clearly with clients, internal teams, and vendors

Document work performed, ticket updates, troubleshooting steps, and resolutions

Escalate more complex issues to senior engineers when appropriate

Assist with workstation setups, user onboarding/offboarding, equipment deployments, and basic network support

Help maintain a positive, professional client experience during every interaction

Prior experience in an MSP, IT support, field technician, desktop support, or helpdesk role

Strong troubleshooting skills across Windows, Microsoft 365, basic networking, printers, and business applications

Comfortable working with clients face-to-face

Excellent communication skills and a customer-first mindset

Ability to manage time well while moving between remote work and client sites

Professional, reliable, and organized

Must enjoy working with people and be comfortable supporting users with varying levels of technical knowledge

Valid driver’s license and ability to travel to client locations as needed

This is a great opportunity for someone who wants the variety of MSP work without being stuck behind a desk every day. You’ll work from home when not onsite, visit clients regularly, solve real business technology problems, and become a trusted technical resource for the companies you support.

The company values long-term growth, promotes from within, and has a strong track record of helping technicians move into more advanced roles. For someone who wants to keep building their career, this role can provide a real path toward Senior Engineer, Project Engineer, or other higher-level technical positions as you continue to develop your skills and earn trust with clients.

The ideal candidate is technical, personable, and dependable — someone who can fix the issue, explain what happened, and leave the client feeling taken care of.

MSP experience.

All your information will be kept confidential according to EEO guidelines.