Network Systems Technician​/Help Desk Technician; Confidential San Leandro, CA

Salary Range

Network Systems Technician
: $2,555.57 - $3,775.76 bi-weekly ($66,444.82 - $98,169.76 annual)

Help Desk Technician
: $2,378.12 - $3,513.57 bi-weekly ($61,831.12 - $91,352.82 annual)

New hires start at Step 1 of the salary range.

Information Technology Supervisor

Under general supervision, this position supports the organization's technical operations, including desktop hardware/software, server and network infrastructure, VoIP telecommunications, database, and web applications. The role will be filled based on the candidate's qualifications, either as a Network Systems Technician or Help Desk Technician.

• Maintain and support all server, network, and desktop hardware and software.
• Perform tasks to ensure functionality of VoIP telecommunication systems.
• Develop, maintain, and troubleshoot database and web applications.
• Create, manage, and troubleshoot system and user accounts.

• Provide first‑level technical support for hardware, software, and user accounts via phone or email.
• Set up and maintain desktop/laptop hardware and software.
• Manage and troubleshoot VoIP telecommunication systems.
• Maintain inventory of information systems hardware and software.
• Support the Door Card System.

• Perform other related duties as required.
• Collaborate effectively with a diverse staff and demonstrate cultural awareness.

• College degree in Computer Science or related field highly desirable.
• At least 2 years of Help Desk experience and 1 year of experience with network systems.
• Experience with database and web development, maintenance, and delivery.

• High School Diploma or GED.
• At least 1 year of Help Desk experience.

• Ability to identify and resolve hardware and software issues.
• Strong oral and written communication skills.
• Valid driver’s license and reliable, insured transportation.
• Ability to lift up to 40 pounds.

• 3 weeks paid vacation + 12 sick days
• 13 paid holidays + 3 floating holidays
• Medical care options, including Kaiser at 100% employer paid for employee
• Dental and vision plans
• CalPERs Retirement (pension)
• Student Loan Forgiveness (public service loan forgiveness program)
• Work at Home schedules, where applicable
• Employee Assistance Program, including mental health care

Regional Center of the East Bay does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.