IT Infrastructure Engineer

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy‑efficient microchips. We design, develop, integrate, market, and service these advanced machines, which enable our customers – the world’s leading chip makers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States, including main offices in Chandler, Arizona;
San Jose and San Diego, California;
Wilton, Connecticut; and Hillsboro, Oregon.

The technician's role is to support and maintain organizational computer systems, laptops, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The technician will troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

• Configure, troubleshoot and support desktops/laptops, peripherals and mobile phones.
• Provide support for email, MS Office, enterprise applications, computer provisioning, VPN and other services.
• Follow all IT standard processes and procedures along with monitoring license compliance.
• Provide support as part of the 24/7 global support process by serving as Tier 1/Tier 2 point of contact and owner of problem/incident.

• High school diploma, bachelor’s degree or equivalent experience.
• Microsoft A+, Network+, or other relevant certification.
• Proficiency in network communications, MS Office, O365 and Windows.
• Minimum 3 years of experience in a technical support/helpdesk in a high‑profile customer service environment.
• Experience with imaging, remote access and phone system support.
• Strong experience with IT related software and hardware, printers, and using helpdesk software.
• Strong knowledge of computers and Windows operating systems.
• Experience in computer build‑out and setup; imaging, application installs and configuration.
• Must possess a customer‑centered philosophy.
• A solid understanding of PC compatible hardware.
• Excellent written and verbal communication skills.
• Diagnosing problems with computer hardware and software with the ability to apply solutions.

• Observe and respond to people and situations and interact with others encountered in the course of work.
• Learn and apply new information or skills.
• Read and interpret data, information and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Attention to detail and high degree of accuracy.
• Effectively perform in a demanding environment with changing workloads and deadlines.
• Result driven – demonstrate ownership and accountability.
• Identify bottlenecks and drive improvements.
• Work independently or as part of a team and follow through with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Establish and maintain cooperative working relationships with manager, co‑workers and customers.
• Follow a strict set of procedures within provided timelines.

• This position is located on‑site in Chandler, AZ and requires onsite presence to attend in‑person work‑related events, training and meetings.
• A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
• Work requires sitting, walking, talking, hearing, using hands to keyboard, and occasional lifting of up to 20 pounds.
• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for the entire duration of shift.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. Inclusion and diversity is a driving force in the success of our company.

ASML provides reasonable accommodations to applicants for employment and employees with disabilities. If you need an accommodation to complete an application, participate in an interview or otherwise participate in the employee pre‑selection process, please email to initiate the company’s reasonable accommodation process.