Senior Director, User Experience Design; work from home

Why Choose Us

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Become part of the World’s largest humanitarian network.
Join us—Where your career is a force for good!

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers—including the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, Red Cross PRIDE, the Umoja African American Resource Group, Veterans+ Resource Group, and Women’s Resource Group—providing connections, mentoring and giving voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is looking to set up a User Experience team to drive UX design for all technology projects and initiatives. We are looking for a seasoned UX leader to establish and drive this function. This is a great opportunity for someone to set up the function from scratch—including hiring the UX team, setting up processes, and leading the team.

The Sr Director, User Experience Design will be responsible for overseeing and enhancing the overall user experience across all digital platforms and products. This strategic role involves collaborating with cross‑functional teams to develop and execute a comprehensive UX strategy that aligns with the company’s business goals.

The ideal candidate will possess a strong background in user‑centered design and a proven ability to lead and inspire a team of UX professionals. Initially the role is expected to spend around 40 % of the time on hands‑on delivery of UX artifacts and the remaining time on leadership and strategy.

Location
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The work location for this exciting opportunity is virtual. The selected candidate will work 100 % remotely from home and can be located anywhere in the United States, with a preference for East Coast hours.

• Develop and articulate a clear UX vision and strategy that aligns with the company’s overall objectives.
• Lead and mentor a team of UX designers, fostering a culture of collaboration and innovation.
• Collaborate with key stakeholders—including business owners, developers, product managers, technologists, and project managers—to ensure seamless integration of user experience principles throughout the digital product development lifecycle.
• Conduct user research to gain insights into user behaviors, needs, and preferences.
• Analyze data and feedback to identify opportunities for improving the user experience and inform design decisions.
• Drive the creation of user personas, journey maps, and wireframes to guide the design process.
• Ensure consistency in design elements and interactions across all digital platforms.
• Oversee the development of high‑fidelity prototypes for user testing and stakeholder review.
• Maintain the American Red Cross design system with a library of reusable components based on ARC brand guidelines.
• Drive the process of creating visual treatments for finalized wireframes.
• Implement and lead usability testing programs to gather feedback and validate design decisions.
• Collaborate with the development team to iterate on designs based on user feedback and testing results.
• Keep up to date with industry trends, emerging technologies, and best practices in UX design.
• Provide recommendations for incorporating new technologies and methodologies to enhance the user experience.

• Bachelor’s or…