Network Services Engineer - Hybrid Remote

What You’ll Be Doing

Join Wake County as a Network Services Engineer and Help Drive Innovation!

The
Wake County Information Technology Department is seeking an experienced
Network Services Engineer to provide advanced technical support and leadership for the county’s enterprise network infrastructure and its connected partner agencies. In this role, you will lead the design, implementation, integration and monitoring of network hardware, software and circuits that support
Wake County’s critical business systems. Additionally, you will be responsible for developing network designs that enhance disaster recovery and redundancy efforts, ensuring the secure and continuous operation of essential network services and business processes
24/7,
including holidays
.

Essential Functions:

• Monitor the performance of network hardware, software and data circuits, ensuring all network components are running on current firmware and/or IOS/COS release levels
• Act as a project lead or team member for assigned tasks and projects
• Develop strategies, technical direction and engineering solutions for enterprise-wide network services to meet key business needs
• Assist other IT staff with network-related issues and provide second-level support to the helpdesk for areas managed or supported by the Network Team

NOTE:
This position has a 24-hour on-call requirement with the ability to be onsite at any Wake County location within 1 hour and 30 minutes and is 60% remote and 40% in-office.

NOTE: A valid Driver's License and "safe" driving record is required.

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or a related field
• Two years of experience in network design and administration
• Six years of experience in network design and administration may be substituted for the combined education and experience requirements
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Network Infrastructure Management:

• Deploy, configure and maintain LAN/WAN routing, switching, firewalls and wireless systems (Preferred: Cisco)
• Experience with DNS, DHCP, EIGRP, BGP and QOS

Network Monitoring

• Use tools like packet capture platforms, Solar Winds, PRTG, Cacti, Viavi Observer/Apex or Cisco Catalyst Center (DNA) to track performance and uptime

Security & Compliance

• Support firewall policies, VPNs, Intrusion Protection, segmentation, security hardening
• (NAC) Network Access Control systems (Preferred:
  Cisco Identity Services Engine (ISE)

Documentation

• Maintain accurate network diagrams, inventories and change logs

Wireless Infrastructure:

• IEEE 802.11 standards
• Cellular networks, including LTE, 4G, and 5G

• Ability to identify issues, obtain relevant information, relate and compare data and identify alternative solutions
• Knowledge of and ability to use effective approaches for choosing a course of action, developing appropriate solutions and reaching sound conclusions
• Ability to take appropriate action based on available facts, constraints and anticipated consequences
• Ability to oversee and coordinate projects and related activities, ensuring quality assurance, safety compliance, effective resource management and achievement of project objectives
• Ability to plan, organize and manage project tasks, timelines, facilities, equipment, supplies and other resources to support successful project implementation
• Ability to monitor environmental risks, maintain quality control standards and ensure project activities are effectively executed to achieve intended outcomes
• Ability to understand customer technologies, resolve issues effectively and communicate clearly with internal and external customers
• Ability to listen to symptom descriptions, analyze problems, respond effectively and provide constructive feedback to clients on issue resolution
• Ability to organize and manage tasks to ensure timely project completion and implement corrective actions when necessary

Location:

WCOBRaleigh, NC 27602

Employment…