Senior IT Business Analyst

BITCO Corporation is currently seeking a Senior IT Business Analyst to join our Home Office team in Davenport, IA
. BITCO provides quality insurance services to special industries including construction, forest products, and oil & gas.

The Senior IT Business Analyst is a strategic, consultative leader who plays a critical role in driving enterprise modernization initiatives across core insurance platforms, business processes, and functional domains. This role goes beyond traditional requirements gathering to shape future state business capabilities, challenge existing operating models, and influence how technology enables the organization’s long‑term strategy.

The Senior IT Business Analyst partners closely with both Business and IT leadership to lead complex initiatives such as core systems transformations, enterprise platform implementations, legacy modernization, process re‑engineering, and AI enabled solutions. The role requires deep insurance domain expertise, strong business acumen, and the ability to facilitate difficult conversations that redefine how work is performed. This position serves as a trusted advisor to both business and technology leaders, ensuring solutions deliver measurable business value and are scalable for the future.

• Provides analysis and detailed functional specifications of user requirements to meet business needs of the organization as they pertain to the function and use of modern systems.
• Reviews, analyzes, and evaluates business systems and user needs. Develops detailed documentation of process improvements, user requirements, program functions, and steps required to develop or enhance business applications and processes.
• Challenge existing processes, policies, and system constraints to enable business process re‑engineering, modernization, and simplification rather than replicating current‑state behaviors
• Participates in the approach and creation of QA/UAT test plans, can help define data validation, and expected test results through defined acceptance criteria
• Serve as a senior strategic advisor to business and IT leaders, guiding the definition of future‑state capabilities across key business areas with a technical focus on modern system implementation
• Lead and facilitate complex discovery sessions, workshops, and working groups with business leaders, SMEs, architects, developers, and testers to drive alignment on business outcomes, scope, and solution approach
• Help define and communicate actionable platform and service vision, strategy, and roadmap to both business and delivery teams, collaborating closely to ensure design solutions deliver value to the end user and ensure timely, accurate project delivery.
• Develop and document business requirements, personas, use cases, user journey mappings, wireframes or other needed documentation to facilitate discussions and document the platform.
• Translate business strategy and operational needs into clear, outcome‑oriented requirements, user stories, and acceptance criteria aligned to modern enterprise platforms
• Lead end‑to‑end analysis for large‑scale initiatives, including core insurance system platforms, integrated services (e.g., Duck Creek), enterprise data, and technical debt reduction and elimination
• Partner with architects and delivery teams to ensure business intent is preserved in solution design, integrations, data flows, and downstream impacts
• Guide solution refinement and backlog prioritization, ensuring alignment with enterprise roadmaps and overall modernization strategy
• Actively manage requirement dependencies, tradeoffs, risks, and change impacts across multiple work streams
• Collaborate closely with QA and business testing teams to ensure solutions meet business objectives and support operational readiness
• Mentor and coach Business Analysts, elevating analysis practices and setting standards for senior‑level execution
• Maintain current knowledge of insurance industry developments and stay updated with the latest trends and developments in the market.
• Drive a culture of data‑driven decision‑making, operational insight, and continuous improvement
• Communicate progress, risks, and…