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Hybrid Service Desk Analyst: Windows, AD & VPN
Remote / Online - Candidates ideally in
Arbutus, Baltimore City, Maryland, USA
Listed on 2026-06-06
Arbutus, Baltimore City, Maryland, USA
Listing for:
TEKsystems
Full Time, Remote/Work from Home
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
TEKsystems is seeking a Service Desk Analyst in Arbutus, Maryland. This role involves handling inbound contacts through phone calls, emails, and chats while supporting end users and resolving mid-level issues.
The ideal candidate will have 1-2 years of experience in a helpdesk or call center, and experience with ticketing tools like Service Now or Ivanti. This position offers a hybrid work model, with onsite work Monday to Thursday and remote work on Fridays, alongside comprehensive benefits.
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