Human Services Technology Client Manager

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S— all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

Support our clients accomplish major human services technology transformations to better support their human services programs, such as public benefits management and foster care services. While the role allows for remote work, candidates must live within reasonable commuting distance to Harrisburg, PA, as regular in-person meetings and local travel are required.

PCG seeks a motivated, experienced business and account manager in the human services field, with a specialty in human services technology, to join our team. This role will help support our clients accomplish major human services technology transformations to better support their human services programs, such as public benefits management and foster care services. The ideal candidate for this position will possess knowledge and experience in some of the following areas:

• An understanding of and experience in the sale and implementation of human services technology solutions, particularly integrated eligibility and child welfare (CCWIS) technologies, including feasibility studies, business requirements gathering, solution design, testing, training and implementation support.
• An understanding of health and human services state agency operations, particularly human service agencies and their technological needs.
• Experience planning and managing large-scale health and human services technology implementations.
• Understanding of multi-vendor technology implementation projects, such as roles for DDI, QA, OCM, BPR, PMO and IV&V vendors.
• An understanding of IT project management and business analysis standards, including PMBoK, BABoK, and IEEE, and understanding of common system development lifecycle (SDLC) methodologies.
• An understanding of federal technology procurement standards and funding requirements and options, including APD rules and processes and OMB cost allocation principles.
• Understanding of the national landscape of public sector human service technologies.
• Experience facilitating executive-level meetings related to complex decision making, such as implications of federal policy changes on state agency technology systems.

Public Consulting Group is seeking a Senior Manager of Business Systems to act as an Executive Account Manager on a large-scale human services technology business planning and support project for the Commonwealth of Pennsylvania, and they will generally oversee a team of human services technology experts and consultants operating nationally.

• Establish good working relationships with local, state, federal and private service agencies.
• Act as project manager or client engagement manager as needed.
• Direct and manage contract capture and implementation efforts from beginning to end.
• Identify and resolve issues and conflicts within the project team.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage…