Tier 1 Help Desk Technician — Federal IT Support
Remote / Online - Candidates ideally in
White Oak, Montgomery County, Maryland, USA
Listed on 2026-06-06
White Oak, Montgomery County, Maryland, USA
Listing for:
Humantouch-LLC
Remote/Work from Home
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Humantouch-LLC is seeking a Tier 1 Help Desk Technician to support our IT Service Desk, providing assistance to over 22,000 customers worldwide. Responsibilities include diagnosing and resolving routine hardware and software issues, and utilizing remote assistance when necessary.
The ideal candidate will possess excellent customer service skills and be knowledgeable in Windows 7 and 10 troubleshooting. Opportunities for remote work may be available with manager approval. Benefits include medical, dental, and vision coverage, as well as 401(k) matching.
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