Epic Pb​/Pb Claims Solutions Analyst - Maintenance

Position Overview

The Epic Solutions Analyst PB/ PB Claims Maintenance supports OCHIN’s mission by leveraging deep technical expertise, strong problem‑solving capabilities, and staying current on technological advancements. This position is centered on resolving complex technical issues, optimizing processes, and implementing innovative solutions. Additionally, it involves aligning technical strategies with business objectives and fostering collaboration with non‑technical stakeholders to bridge the gap between technology and organizational goals.

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end‑user satisfaction.
• Collaborate across departments to support project implementations and address member maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross‑functional teams.
• Skill development and competency growth in technical design, analysis, and system enhancements.
• Other duties as assigned.

• Must have certification/proficiency in one of the following:
  Epic Resolute PB or PB Claims, certification or proficiency in both is highly desired.
• The ideal candidate will have at least 5 years of experience as an Epic Resolute PB/PB Claims Applications Analyst, with ideally a minimum of 3 years of experience in Epic PB module build.
• Experience with billing in New York state is desired.
• Strong communication skills – able to communicate with both application and technical team members, as well as end users.
• Consistently acts with integrity and accountability.
• Process and detail‑oriented, with a strong focus on data‑driven decision making.
• Proactive, self‑motivated, and solution oriented.
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60‑minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.

OCHIN uses broadened pay bands to support equitable and market‑aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home‑office environment, working remotely and will require that all employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel may be required to support OCHIN’s business requirements for Go‑Live installations or training which may require travel by air, vehicle, or train.

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on‑site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required…