IT Service Desk Technical Analyst

## IT Service Desk Technical Analyst Apply locations:
Neenah, Wisconsin time type:
Full time posted on:
Posted Todayjob requisition :
R14139
*** Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
***** ABOUT US (AND OUR EXCITING FUTURE)
** Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.
** About The Opportunity
** Are you passionate about end user technology and customer service? Do you enjoy working in a fast-paced IT environment? Menasha Corporation is seeking a highly motivated, innovative Service Desk Technical Analyst to provide phone, email, and onsite technical support and assist with corporate infrastructure projects. Under the general direction of the Manager Service Desk, this position will provide technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room, and desktop video conferencing, and assisting the operational teams as necessary.

This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, and Anti-Virus and device management deployment.
** Major Responsibilities:
*** Provides IT support for all Menasha locations (hardware, systems, teleconferencing, etc.)
* Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, One Drive).  Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers including support of all meeting room technology.
* Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
* Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
* Security – Understand and assist with the tools and processes required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers.
* Issue Resolution:
Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
* Network Connectivity:
Provides support for network connectivity or related network issues for the user community.
* Performs related duties and fulfills responsibilities as required.
* Position requiring in office support in Neenah, WI four days a week
** Required Education / Experience /

Skills:

*** An advanced degree in Information Technology or related field and / or two (2), plus years of equivalent work experience.
* Experience supporting a hybrid remote work-from-home and in office workforce.
* Experience supporting Office 365 and identity management components.
* Additional Certifications such as MCP, A++, CompTIA A+ preferred.
* Excellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 11 laptops and some experience with Active Directory.
* Strong ability to quickly learn new information system technology
* Strong organization and multi‐tasking skills
* Strong analytical skills: ability to think big and scale quickly
* Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.
** Desired

Qualifications:

*
* * Knowledge of commercial enterprise-level tools and products to provide network services.
*…