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Remote Federal IT Service Desk Lead — ITIL & SLA Expert
Remote / Online - Candidates ideally in
St. George, Saint George, Washington County, Utah, 84770, USA
Listed on 2026-06-07
St. George, Saint George, Washington County, Utah, 84770, USA
Listing for:
Empower AI
Remote/Work from Home
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager
Job Description & How to Apply Below
Empower AI is seeking a Virtual Service Desk Lead in the United States to manage the operations of the Virtual Service Desk team. This role includes overseeing performance reviews, meeting Service Level Agreement (SLA) requirements, and coordinating IT systems support. The ideal candidate should have 8-12 years of experience, a Bachelor's degree, and possess ITILv4 Foundation Certification. Empower AI offers a commitment to fostering a diverse workplace and supports veteran hiring initiatives.
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