Director, Implementation Biomarker Intelligence; Remote

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Job Summary:

Quartz Bio is the Precision Medicine Intelligence Company, specializing in AI-driven solutions for the precision medicine value chain. The Director, Implementation role is a key leadership position responsible for overseeing the implementation of SaaS solutions focused on biomarker intelligence, leading a team of consultants to deliver high-quality, scalable solutions that meet customer needs.

Responsibilities:

• Lead the implementation of various products for customers by working closely with customers to understand and document requirements and executing those requirements into fully integrated and configured solutions.

• Develop and implement operational strategies, policies, and procedures to enhance productivity, quality, and enable scalability.

• Develop and execute the implementation strategy aligned with the company's overall business objectives, ensuring the successful deployment of our SaaS solutions.

• Collaborate with cross-functional teams, both internally and externally, to ensure seamless integration of products into customer environments and processes.

• Train customers on best practices related to our products.

• Provide solutions to address specific customer challenges.

• Perform work on complex problems of advanced scope and takes the lead in managing projects to completion

• Lead, mentor, and develop a high-performing team of Implementation Consultants, providing guidance on best practices, professional development, and career progression.

• Extended work hours may be required to meet business demands

• Define and execute the overall strategy in alignment with the company's business objectives.

• Lead and manage multiple teams or departments.

• Act as a key decision-maker in executive discussions.

• Provide leadership and direction to the organization.

• Collaborate with cross-functional teams to define project requirements and timelines.

• Continuously improve processes, methodologies, and tools ensuring solutions are scalable, maintainable, repeatable, and secure.

• Mentor and coach managers and team members to help them achieve their career goals.

• Develops project specifications from business requirements in consultation with end users.

• Communicate effectively with executive management and stakeholders.

• Manage the project portfolio and ensure project goals are achieved on time and within budget.

• Develop and implement strategies and roadmaps.

• Manage relationships with vendors and third-party providers.

• Other duties as assigned.

Qualifications:

Required:

• Bachelor’s degree related field and a minimum of 15 years of relevant work experience in biomarker data and systems management, implementation consulting or technical solutions

• Bachelor’s degree + 15 years of relevant experience

• Master’s degree + 10 years of relevant experience

• PhD + 5 years of relevant experience

• Minimum of 7 years of experience in managing teams

• 8-10 years of experience working in a customer-facing role and leading projects

• Proven track record of successfully leading large-scale, complex implementation projects for enterprise clients, particularly in the pharma R&D data domain

• Ability to identify and leverage existing technologies, internal and external, to address unique challenges

• Extremely strong communications skills, able to effectively lead discussions across variety of topics with an audience of widely divergent experience, background, and educational levels

• Exceptional client-facing skills with the ability to build strong relationships with C-level executives and key stakeholders, especially in the sample management industry

• Comfort working in highly complex, interdependent systems with varying…