Client Strategy Advisor, Immigration Technology Solutions US - Remote

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in the US. Applications from candidates located outside this region will not be reviewed.

The Director Immigration Technology Solutions at Mitratech is critically important to the development and success of the strategy and growth of our immigration-focused products and services. The role will span a variety of key business areas, including overseeing the relationship with our top-tier immigration clients, helping to drive a product strategy that is in line with market expectations, shaping the immigration product roadmap in close collaboration with Product Management, serving as the primary voice of the customer and market, and acting as a strategic advisor both internally and with clients on immigration and adjacent automation topics and representing Mitratech as a thought leader in the space.

This role is highly collaborative and requires a high degree of influence across various functions within the Mitratech business and with partners, clients, and industry groups such as AILA and AIC.

• Act as a strategic advisor to clients, in partnership with account management teams, drive product adoption, build advocacy, and create referenceable accounts
• Support new sales efforts by participating in deal cycles and consulting with prospects on the immigration process and digital transformation, as well as identifying and pursuing cross-sell opportunities for Mitratech’s workflow and document automation products
• Support account management teams on renewals, upsell, and cross-sell strategy, including expansion into workflow automation and document management solutions across the broader client base
• Stay current on global immigration trends and act as an internal subject matter expert on how substantive or technological changes in the industry should influence Mitratech’s immigration products and market positioning.
• Partner with Product Management to define and prioritize the immigration product roadmap, translating client feedback, market trends, and regulatory developments into actionable product requirements
• Provide competitive intelligence and market positioning insights to inform the go-to-market strategy for immigration and adjacent Mitratech products
• Represent Mitratech in marketing activities and industry events as an industry and product expert
• Create and publish thought leadership content to enable demand generation efforts
• Lead internal training on immigration-related topics, trends, and content
• Drive partnerships with immigration industry-related organizations, including adjacent software providers.

• 7+ years of proven experience working in the immigration industry as a practitioner, technologist or operations specialist
• Experience contributing to or influencing a software product or technology roadmap, including gathering and synthesizing customer and market requirements
• Demonstrated ability to cross-sell or expand platform solutions; familiarity with workflow automation, document management, or legal operations software is a strong plus
• Highly effective communication skills…