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Remote Senior Director, AI Strategy Customer Service

Remote / Online - Candidates ideally in
Kenai, Kenai Peninsula Borough, Alaska, 99611, USA
Listing for: Gartner
Remote/Work from Home position
Listed on 2026-06-07
Job specializations:
  • IT/Tech
    IT Consultant
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
Position: Remote Senior Director, AI Strategy for Customer Service

Gartner is looking for a Senior Director Analyst to drive client AI strategies in customer service. This role requires over 12 years of relevant experience and expertise in AI and automation initiatives.

As part of an expert team, you'll create valuable insights for leaders across industries, define best practices, and engage with clients to refine strategies. Strong communication, project management, and research writing skills are essential. The position offers competitive pay and significant benefits.

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Position Requirements
10+ Years work experience
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