Senior Customer Care Engineer; L

Are you interested in working for a growing company in the medical IT industry? Paxera Health Corp. is hiring a Senior Customer Care professional to join our Implementation and Customer Care team. This remote position is located in the USA and offers on‑the‑job training in a friendly, supportive environment.

• Serve as the highest level of technical support for Paxera Health clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement Paxera Health software solutions in cloud‑based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third‑party healthcare IT solutions.
• Document project activity, contribute to knowledge‑based content, and perform root cause analysis.
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
• Provide expert input and support in conferences, demos, or onsite engagements when needed.

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Hands‑on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
• Technical knowledge in:
• Networking: TCP/IP, VPNs, NAT, VLAN.
• Databases: SQL Server, queries, management.
• Scripting:
  Bash, Power Shell, Ruby/Perl, HTML/XML.
• Tools:
  Wireshark, IIS, Apache, OpenSSL.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to explain technical concepts to non‑technical users clearly and patiently.

Must be able to pass a drug test and a background check.

• Competitive salary.
• Remote position in the USA.
• Health, Vision and Dental insurance.
• Life Insurance.
• Paid Holidays.
• Paid Vacation.
• Paid sick time.
• Paid personal days.
• Work with an outstanding and dedicated team of accounting, IT, marketing, and administrative professionals.