Technical Writer

Position: Technical Writer 2
Job Summary:

Technical Writer / Onboarding Specialist is responsible for creating and maintaining technical, operational, and onboarding documentation for API-driven systems and data platforms. The role ensures documentation meets CMS, federal compliance, and accessibility standards and supports effective onboarding and training for stakeholders.

Key Responsibilities:

Technical Documentation

• Develop and maintain technical documentation including system overviews, API guides, architecture diagrams, and data flow descriptions.
• Create user guides, SOPs, runbooks, and operational manuals.
• Document APIs, data models, integration patterns, and workflows.
• Ensure documentation accuracy and consistency across platforms.

Onboarding & Training Support

• Create onboarding materials for internal teams, state partners, and external users.
• Support onboarding of new users and partner organizations.
• Develop training content, quick reference guides, and FAQs.
• Coordinate onboarding sessions and knowledge transfer activities.

Compliance & Quality

• Ensure documentation complies with CMS, HIPAA, FISMA, NIST, and Section 508 standards.
• Maintain version control and documentation governance.
• Support audit readiness by maintaining up-to-date documentation artifacts.

Collaboration & Stakeholder Engagement

• Work closely with developers, architects, QA, and business teams to gather content.
• Translate complex technical concepts into clear, user-friendly language.
• Participate in Agile ceremonies and release planning.

Tools & Process

• Use documentation and collaboration tools (Confluence, SharePoint, Markdown).
• Maintain document repositories and templates.
• Support continuous improvement of documentation standards and onboarding processes.

Required Education and Qualifications:

• Bachelor's degree in Technical Communication, English, Information Systems, or related field.
• 3+ years of experience in technical writing or onboarding roles.
• Experience documenting IT systems, APIs, or enterprise platforms.
• Strong written and verbal communication skills.

Preferred Qualifications:

• Experience supporting federal or healthcare IT programs.
• Experience with the CMS Target Life Cycle (TLC).
• Experience with documentation as part of the ITIL framework.
• Familiarity with API documentation tools (Swagger/OpenAPI).
• Knowledge of accessibility standards (Section 508, WCAG).
• Experience supporting onboarding for multi-agency or external partners.

Key Skills:

• Technical & Operational Documentation
• Onboarding & Knowledge Transfer
• Compliance & Accessibility Standards
• Stakeholder Collaboration
• Documentation Governance
• Training & Enablement

Residency Requirements:

Candidate must be able to obtain Public Trust clearance and must have lived in the United States for at least three (3) out of the last five (5) years.

Salary & Benefits Information:

• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• C-HIT offers Healthcare Benefits, Remote Working Options, Paid Time Off, PTO cash-out, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Employee Assistance Program, Paid Holidays, and much more perks and Voluntary benefits!
• Employees of C-HIT shall, as an enduring obligation throughout their term of employment, adhere to all information security requirements as documented in company policies and procedures.

C-HIT, a CMMI Maturity Level 5 company, focuses on delivering information technology and professional services to Federal and State agencies.

"C-HIT is an EOE, including disability and veterans"