Solutions Engineer: POC & ROI Champion; Remote

User Gems is the AI command center for go-to-market teams (think of it as an AI brain for sales and marketing). Powered by best-in-class contact data, its AI agents (Gem-E) automatically surface high-intent buyers, prioritize them, deploy personalized outbound, create ad audiences, and ABM to drive more pipeline.

User Gems has generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, User Testing, SAP LeanIX see more than 15X ROI in closed-won revenue from User Gems.

We are looking for a Solutions Engineer to own the technical win in every deal. This is a founding role - you’ll be the first dedicated SE and have an outsized impact on how we sell and win.

You’ll run end-to-end proof of concepts, build data-driven use cases that prove ROI in our prospects’ own numbers, and maintain a world-class demo environment.

This is a high-impact, high-visibility role for someone who is equal parts strategist, analyst, and technical advisor - and wants to be directly rewarded when we win.

• You will own the entire POC process—scoping, configuring, executing, and closing technical evaluations that win the deal
• You will build and maintain our demo environment with real-world data scenarios, coordinating tightly with Product on feature gaps, technical issues, and roadmap needs
• You’ll analyze prospect data to create custom use cases and proof-of-value stories that quantify the revenue impact of User Gems—in their own numbers
• You’ll partner with AEs on deal strategy, serving as the technical voice in every sales cycle and helping shape discovery, qualify technical fit, and build business cases that get deals over the line
• You’ll deliver tailored demos and technical presentations to audiences from Rev Ops managers to CROs, translating our AI agents, scoring models, and signal intelligence into language that resonates with each stakeholder
• You’ll be the voice of the field to Product—surfacing feature requests, technical blockers, and competitive intel that shapes our roadmap
• You’ll create scalable technical content: demo scripts, competitive battle cards, integration guides, and POC playbooks that make the whole team better

…within your first week…

• You’ll get deep into the product, our demo environment, and the sales process end-to-end
• You’ll shadow AE calls and active POCs to see how deals move
• You’ll meet with Product and Engineering to understand the technical architecture and integration points
• You’ll run your first demos and POC kickoffs independently
• You’ll own the demo environment and have a plan for keeping it sharp
• You’re fluent in the product, our competition, and the most common technical objections
• You’ll be actively managing multiple POCs in parallel across the pipeline
• You’ll deliver your first custom data analysis and proof-of-value for a live deal
• You’ll start building the technical content library—battle cards, demo scripts, POC playbooks
• You’ll be an integral part of every deal strategy conversation, trusted by AEs to lead the technical win
• You’ll provide ongoing feedback to Product based on what you’re hearing in the field
• You’ll recommend ways to improve our POC process and demo experience based on what’s working and what isn’t

• At least 3–5 years in a pre-sales, solutions engineering, solutions consulting, or adjacent technical role (technical customer success, sales/marketing operations, or implementation consulting all count)
• You have deep working knowledge of the B2B SaaS revenue tech stack—CRM (Salesforce, Hub Spot), marketing automation, and sales engagement platforms
• Experience owning POCs or technical evaluations end-to-end—you’ve run them, not just participated in them
• You’re analytical—comfortable working with data, building business cases, and telling a story with numbers
• You can translate complex technical capabilities into business outcomes for both a Rev Ops analyst and a CRO in the same room
• Selling into or supporting sales to sales, marketing, or Rev Ops leaders is a plus
• You’ve demonstrated low-ego collaboration—partnering with sellers without worrying about…