Specialist; Implementation

Implementation Consultant ()

We’re looking for a technically strong Implementation Consultant to join a certified  implementation partner. This role sits at the intersection of solution engineering and client consulting
.

You’ll work directly with clients to deeply understand their business processes, then design, build, and deploy robust  solutions — including advanced workflows, automations, and integrations. This is not a light configuration role; we’re looking for someone with developer-level comfort in , who can translate complex requirements into scalable, well-architected systems, while confidently communicating with non-technical stakeholders.

• Commitment: Part-time, 20 hours/week (with potential to grow into full-time)
• Location: Fully remote
• Start Date: ASAP
• Working Hours: Ideally spread across 2–3 longer working days (rather than short daily shifts). Some overlap with AEST business hours (9 AM–5 PM AEST) is required.
• Rate: USD $720-1100/month (based on a 20-hour workweek, depending on experience)

• Design, build, and optimise complex  workflows
  , board structures, dashboards, and permissions.
• Develop advanced automations and integrations
  , ensuring reliability, performance, and scalability.
• Work with APIs and Python (or similar scripting languages) to extend  beyond native functionality.
• Troubleshoot, debug, and refine existing implementations to resolve technical or logical issues.
• Ensure solutions follow best practices in data structure, automation logic, and long‑term maintainability.

• Lead discovery sessions to gather requirements and translate business needs into technical solutions.
• Confidently explain system designs, trade‑offs, and recommendations to clients.
• Deliver client onboarding, training, and handover sessions to ensure strong adoption.
• Act as a trusted technical advisor, managing expectations and guiding clients through change.

• Collaborate closely with the internal team in agile sprint cycles
  , managing priorities and delivery timelines.
• Proactively suggest improvements to solution design, internal processes, and client delivery standards.
• Document builds, logic, and workflows clearly for both clients and internal reference.

• 2+ years of experience in SaaS implementation, solution engineering, or technical consulting
  .
• Hands‑on, developer‑level experience with is essential.
• Strong background in building workflows, automations, and integrations.
• Comfortable working with APIs
  ; experience with Python or similar is a strong advantage.
• Able to think in systems, data structures, and scalable architecture (not just surface‑level configuration).

• Confident, clear communicator — able to present technical concepts to non‑technical clients.
• Experienced in client‑facing roles, workshops, or consulting engagements.
• Professional, organised, and reliable when managing client relationships and deliverables.

• Proactive, self‑directed, and comfortable taking full ownership of solutions.
• Startup‑minded: adaptable, resourceful, and comfortable with ambiguity.
• Enjoys balancing deep technical work with direct client interaction
  .

• Balanced Role: Deep technical building combined with meaningful client impact.
• Growth Path: Start part‑time with a clear path to full‑time as demand scales.
• Skill Expansion: Work across SaaS, automation, AI‑powered workflows, and integrations.
• Autonomy: Remote work with trust, ownership, and minimal micromanagement.
• Collaboration: Work closely with experienced founders and project leadership, gaining exposure to both delivery and strategy.

This role is ideal for someone who loves building technically sound systems
, but also enjoys being client‑facing — a consultant who can design, explain, and deliver powerful  solutions end‑to‑end.