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Remote Tech Support Team Lead — Coaching & Escalations
Remote / Online - Candidates ideally in
Coeur d'Alene, Coeur d Alene, Kootenai County, Idaho, 83814, USA
Listed on 2026-06-07
Coeur d'Alene, Coeur d Alene, Kootenai County, Idaho, 83814, USA
Listing for:
Point Broadband
Remote/Work from Home
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A telecommunications company is seeking a motivated lead for its technical support team. The successful candidate will oversee call center agents, ensuring high-quality support and efficient issue resolution. Responsibilities include coaching staff, managing escalations, and enhancing customer experience. Ideal candidates possess leadership experience, technical troubleshooting skills, and a strong customer service focus. Flexibility in work hours is required, as the role demands availability during evenings and weekends.
Competitive benefits are offered including health plans and a 401(k).
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