Insurance Product Leader - Digital Experience Delivery - Remote

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for an Insurance Product Leader - Digital Experience Delivery - Remote

This role will operate as a business product leader in a business‑led, technology‑enabled delivery model. This leader will own the successful delivery of personal lines insurance and AAA products to market, with accountability for business outcomes delivered through digital sales and service experiences across multiple distribution channels, including AAA club agency, independent agency, direct, and alternative platforms.

This leader plays an active role in executing go‑to‑market strategies and tactics, driving digital experience innovation through emerging technologies, including AI and machine learning, and owning the key performance indicators tied to their initiatives. Success in this role requires the ability to lead and influence in a highly matrixed environment, working collaboratively across functions and communicating effectively with stakeholders at all levels.

Key partners include State Product Managers, AAA Partner Club agents and leaders, and teams across Strategy, UX/CX, Distribution, Policyholder Service and Solutions, Business Architecture, and IT.

We believe the end‑user experience defines the product. This role is responsible for delivering differentiated, technology‑enabled experiences that consistently delight AAA Members and agents while strengthening the AAA brand.

• Contributes to the shaping of strategy for Delivery platforms and implements actions required to achieve this strategy.
• With support, develops design for insurance products’ flawless delivery through multiple distribution channels (e.g., branch agents, call center agents, and independent agents).
• Continually seeks to understand end user preferences and competitive marketplace to develop product features and delivery methods relevant to the current and future needs of end users to drive sophisticated design for ease of use by all internal and external partners.
• Identifies and executes opportunities to streamline processes, implement advanced technologies, and enhance risk assessment methodologies.
• Assesses, selects, and implements innovative software and tools, including artificial intelligence, machine learning and data analytics solutions.
• Continuously designs and enhances versions of existing CSAA IG experiences. Enhancements should focus not only on traditional product performance measures but also feedback from intended users impacted by the product’s design.
• Delivers robust reporting and analytical capabilities to effectively monitor performance and provide transparency across the organization.
• Acts as resource and expert on core technical aspects of a line of business and/or the tools and techniques of Product Management.

• Supports the execution of our product strategy and implementation with minimal guidance.
• Provides consulting and recommendations to leaders for future products.
• With oversight, initiates collaboration with cross‑functional partners and support teams towards business objectives, develops actionable insights and recommendations considering impacts to other stakeholders to achieve business objectives.
• Assists leadership with development of Cost‑Benefit Analyses (CBA), fostering collaboration with Finance to ensure accurate projections and informed decision‑making.
• Supports Value Stream Leads and the Product Design & Delivery Advisory Board; creates and submits high quality, timely business roadmaps.
• Employs advanced data science and upgraded tech stack to modernize our platforms.