Business Systems Specialist

About this position

Description:

Tier I ERP Support

At Lignetics, our “WHY” is to make it easy for people to make the right choice for our planet. Located in Broomfield, CO, we’re a $300M+ wood product business with manufacturing locations across the US. Our products have unique features and benefits and are all linked with a wonderful recycled, renewable, sustainable, and carbon neutral story. We’re the best at turning recycled saw dust into value-add consumer products!

The business is profitable, has a high energy start-up feel to it, and is positioned to more than double in size - opportunities are abound.

What you’ll do:

• Provide day-to-day Support Desk for Sage 300 tasks, errors, and functionality questions
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Provide training for new software features/enhancements/functions
• Triage escalated helpdesk requests, make recommendations, and execute resolutions
• Provide occasional support for after-hours projects and incident response when needed
• Assist with data/process migrations into a single ERP
• Special projects as needed or requested

Requirements:

• 1+ years working with Sage/ERP system
• Basic Crystal Reports writing and modification
• Hands-on experience with various enterprise applications
• Familiarity with writing basic SQL queries is preferred
• Ability to effectively manage multiple concurrent projects of varying stages and scales
• Ability to resolve complex issues through research, analysis, and knowledge from prior experience
• Experience with ERP administration and maintenance
• Experience with software as a service (SaaS) and other software hosting protocol
• Excellent verbal and written communication
• Attention to detail and solid organizational skills
• Ability to interface with end-users for essential functions required for position

What you get:

• Base salary in the $65,000 to $75,000 range
• Flexible work environment with remote work options
• Free snacks and drinks
• Casual work attire and environment
• 2 weeks of vacation from day one, seven holidays and two floating holidays
• A full array of health benefits to include medical, dental, vision, HSA and FSA as well as life insurance and both short and long term disability insurance plus an employee assistance program
• A 401k plan with a 100% match up to 5% of employee contributions with 100% immediate vesting
• Inclusive culture where every voice matters; values of Safety, Integrity, Accountability, Adaptability, Respect, and Teamwork
• Opportunity for growth for high performing individuals who want to own their role