NOC Support Technician

Knoxville, United States | Posted on 06/04/2026

We are looking for an individual who is willing to put in exceptional effort and can work well within a team environment to accomplish strategic goals and support growth needs. This position requires an unwavering dedication to delivering the best service and product to the customer.

Are you a smart, driven, and curious person who loves working with wireless technology and solving problems? If you answered “Yes”, RCN Technologies is the right place for you. We value people who are resourceful, organized and take extreme ownership of their role.

Location:

200 Jennings Avenue, Knoxville, TN (remote candidates in the Pacific Time Zone considered). Standard schedule 40 hours per week with flexibility up to 60 hours per week across day, night, and weekend shifts.

• Cellular Network Device & Data Tech Support & Projects
• Cellular Network Device & Data Systems Maintenance & Lab Testing
• Internal Training, Development & Maintenance

All team members embody RCN’s Core Values:
Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. Other duties may arise as needed.

• You’re eager to work on a great team and committed to our ethos of Expect More.
• Must be well spoken, outgoing, organized, detailed‑oriented, dependable, and flexible.
• Possess professionalism to engage customers and partners successfully.
• Positive attitude and desire to work in a rapid‑growth professional environment.
• Technical aptitude: interest or experience in technology, especially its impact on business.
• Phenomenal phone skills and ability to convey enthusiasm and energy, both on‑site and over the phone.
• Collaboration and teamwork: effectiveness with others, respect for contributions, consensus building.
• Adaptability: ability to adjust to business needs and positively drive change.
• Self‑starter/initiative: proactive, seeks additional responsibilities, and anticipates problems.
• Problem solving/critical thinking: evaluate situations, consider multiple perspectives, and provide solutions.
• Attention to detail: thoroughness in completing tasks and maintaining records.

• 1+ years cellular network device management experience (cloud management programming and coding preferred).
• Proven strong communicator.
• Knowledge of Wireless Technology, Networking, and Telecommunications preferred.
• Certifications/training in Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix.
• Associate's or Bachelor's degree in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or related field preferred.
• Familiarity with Microsoft Office Suite and ticketing and project management software.

• Comprehend technical concepts and be resourceful.
• Organized phone‑based triage and support.
• Assess variable situations and find solutions.
• Professional appearance and demeanor.
• Lifelong learner.
• Excellent time management and organizational skills.
• Excellent written and verbal communication.
• Excellent analytical and problem‑solving skills.
• Teamwork ability.
• Strong work ethic and attention to detail.

• Health insurance (50%+ employer paid)
• Vision insurance (100% employer paid)
• Dental insurance (50% employer paid)
• Unlimited Paid Time Off after first year.
• Flex Days (Work from Anywhere)
  Discounted YMCA membership.
• Company‑provided workstation.
• Casual work environment with smart‑casual dress code.
• Monday through Friday business hours; work‑life integration.
• Company-sponsored lunches and monthly team‑building activities (headquarters).
• Free coffee bar and snacks (headquarters).
• Purpose‑built modern office in downtown Knoxville.
• Exposure to emerging technology and products.
  
  Hands‑on, in‑person, and self‑guided continuing education opportunities.
• Access to award‑winning online courses for skill development.

Veterans are encouraged to apply.