Sr. nCino​/Salesforce Administrator

About this role

The Sr. nCino/ Administrator will act as the process improvement manager in the development, support, and execution of enterprise strategies and related product visions regarding the nCino/, working collaboratively with third‑party developers, internal staff, and other key stakeholders.

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be”
• Supervise and grow the nCino/ Administrators Team.
• Serve as the internal subject matter expert on nCino/ and its uses within the banking industry.
• Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Design, document, build, test, and deploy enhancements to nCino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users.
• Maintain user roles and profiles, security settings, access settings, etc.
• Manage the loan life cycle within the nCino/ platform and introduce best practices.
• Develop and maintain processes, features and functionality to continuously improve data quality, process integrity and productivity with the assistance of end users.
• Partner with Commercial Lending, Credit Administration and other business users to identify opportunities for improved business results.
• Monitor user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources in conjunction with the nCino Business Systems Analyst.
• Develop a change‑management program to ensure effective implementation of new releases and updates in conjunction with the nCino Business Systems Analyst.
• Partner with business users and the nCino Business Systems Analyst to identify management and reporting needs; design and maintain necessary reports, dashboards and associated documentation.
• Work with key business stakeholders and IT to ensure successful product roll‑outs and releases.
• Manage day‑to‑day user provisioning and permission management.

• Strong “People First” interest and ability.
• Knowledge of relevant Federal and State banking regulations.
• Knowledge of Commercial Lending and Banking in relation to both processes and regulations is a plus.
• Ability to work on a nCino/ platform with an understanding of the technical capabilities in order to implement and optimize the nCino loan origination system.
• Bachelor’s degree in Computer Science or a related field.
• 3+ years of Salesforce administration experience or in a technical role, preferred business or systems analyst with emphasis on system configuration and design.

• Salesforce ADM 201 certification.
• Financial Services experience.
• Experience with configuring for Lightning Experience.

• World‑class health, vision, and dental benefits on day one.
• 401(k) with employer match.
• Hybrid work from home (depending on role).
• Employee appreciation events (team building, softball games, food truck days, etc.).
• Employee assistance programs (EAP).
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc.).
• Tuition reimbursement.
• Employee discount perks.
• CNOB Community Service Events.

Connect One Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

Connect One Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

$160,000 - $180,000