Resident Engineer, Americas

At Algo Sec, what you do matters. Algo Sec helps the world’s leading organizations secure application connectivity across hybrid and multi‑cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.

As we continue to expand our cloud and enterprise business globally, we are seeking an Algo Sec Resident Engineer, Americas to serve as a trusted, senior technical advisor to strategic customers, helping them maximize the value of the Algo Sec platform. This role combines deep expertise in network security, firewalls, Linux, and Algo Sec with a consultative leadership approach, adoption planning, and strong customer influence.

You will not simply operate the platform on behalf of the customer but help mature how they use Algo Sec by improving visibility, reducing risk, advancing change automation and compliance, operational readiness, and internal capability.

This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.

Reporting to:
Algo Sec Resident Engineering Team Leader

Location:

US East/Central or Canada (Home Office)

• Serve as the senior technical advisor to strategic customers, helping them maximize Algo Sec platform value and mature their network security operations across visibility, risk reduction, change automation, compliance, firewall policy management, operational workflows, and application connectivity.
• Build trusted relationships with customer technical teams, managers, and stakeholders by combining deep product expertise with practical, consultative guidance.
• Translate customer goals/challenges into adoption roadmaps with clear priorities, milestones, owners, risks, success measures, and maintain visibility into customer priorities, action items, adoption progress, and value realization.
• Assess platform health, usage, data quality, process gaps, and operating maturity; recommend improvements that reduce friction and increase value.
• Guide customers toward scalable best practices by influencing decisions, challenging assumptions when needed, and advising on architecture, configurations, integrations, upgrades, performance, and operational readiness.
• Lead technical workshops, enablement sessions, health checks, planning discussions, and QBRs/EBRs to drive adoption and operational maturity.
• Build long‑term customer capability through coaching, knowledge transfer, SOPs, runbooks, and documentation with the goal of reducing customer dependency over time.
• Support complex troubleshooting and escalations when needed while focusing on advisory, adoption, and long‑term customer outcomes rather than day‑to‑day support.
• Partner cross‑functionally with Customer Success, Sales, Professional Services, Support, Product, and R&D to remove blockers, advocate for the customer, and drive account outcomes.

• 7+ years in network security, security architecture, technical account management, resident engineering, solutions consulting, professional services, or a similar, customer‑facing technical role.
• Expertise in enterprise network security, firewalls, routing, Linux/Unix, troubleshooting, basic scripting, and complex hybrid environments, including platforms such as Check Point, Palo Alto, Fortinet, Cisco, and Juniper.
• Ability to diagnose complex technical issues, communicate effectively with technical and business stakeholders, challenge requirements, and guide customers toward scalable, best‑practice outcomes.
• Strong consultative, documentation, and stakeholder management skills, with the ability to drive alignment, prioritize effectively, and bring structure to ambiguous environments.
• Customer‑first mindset with the confidence to challenge assumptions, provide strategic guidance, and lead customer conversations.
• Willingness to travel up to 20%, working mostly on‑site with Algo Sec customers in the Americas.

• Experience with security policy management, network automation, segmentation, compliance, application connectivity, and…